Denise Battle
Pinetops,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
37
37
years of professional experience
Work History
Housekeeper/Housekeeper Inspector to Night Auditor Then Front Office Manager
Courtyard by Marriott
07.2019 - 01.2024
- Maintained cleanliness in guest rooms and public areas.
- Performed cleaning duties with efficiency.
- Used safe cleaning equipment and chemicals to address spills.
- Managed linens and sometimes laundry from all guest rooms
- Was responsible for conducting daily inspections of all areas cleaned by housekeeping department including guest rooms and public area.
- Recorded all relevant information on Housekeeping Inspection Report
- Was responsible for distributing to Room Attendants any new items that were to be stocked in guest rooms.
- Reported to Maintenance Department of any necessary repairs or maintenance work via completion of maintenance work orders or verbal communication.
- Assisted in cleaning rooms or public areas and performing laundry functions as workload may require.
- Assisted in overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating positive work environment for employees.
- Managed 20 or more calls per day as well as emailing and answering emails to assist guests with making or canceling reservations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Performed inventory of linen, office supplies, food and drinks. Ordered these items so that there wasn't shortage.
- Created and updated records and files to maintain document compliance.
Managed both digital and physical filing systems and retrieved documents as required. - Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Assisted with planning and coordinating day-to-day and special program activities. - Trained and supervised employees on office policies and procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
Peer Support Specialist/Food Server/Medical Transport Driver
Stepping Stone Community Resources Inc./Healthy Start Medical Transportation
05.2015 - 10.2018
- Assisted peers in articulating their goals for recovery, learning and practicing new skills, helping them monitor their progress, assisting them in their treatment, modeling effective coping techniques and self-help strategies based on others recovery experience, and supporting them in advocating for themselves to obtain effective services.
- Prepared tables for peers to gather their napkins, plates, and utensils as clients came thru line.
- Assisted in serving food to peers as they walk thru line
- Performed sanitation duties to ensure that we meet all requirements and provide clean environment for peers.
- Washed, swept, mopped and stored all materials in their proper place after each group and at end of day.
- Worked in front office answering phone, taking messages and forwarding calls to appropriate people.
- Filled out spreadsheets to keep track of attendance of clients that attended for their cards.
- Ran copies of paperwork for Qualified Professionals ’s to be able to gather attendance and facilitate their groups.
- Ensured that clients get to and from there appointments and back home safely.
- Supported needs of 10 or more peers who attended to maintain specific needs of being able to social relevancy and intentionality.
Program Assistant
Boys & Girls Club of Nash/Edgecombe Counties
01.2014 - 06.2015
- Assist with helping students with completing their homework assignments.
- Ensured that all programs, that were designed by club for kids in afternoon program were ran properly.
- Monitored 5 or more kids when outside or in play area.
- Distributed snacks to kids at snack time.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
- Completed daily logs for management review.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with planning and coordinating day-to-day and special program activities.
- Worked flexible hours across night, weekend, and holiday shifts.
Paraprofessional/Office Assistant
Kingdom Developmental Services, LLC
10.2012 - 04.2015
- Assisted members with being able to learn and perform their everyday basic living skills
- Explained to members the importance of being able to function on their own and not have to depend solely on someone else
- Assisted members with different options and resources that were available for them and the correct way to use them so that they would be able to stay clean and function properly
- Assisted with helping to perform intakes on new members and uploaded them into system for approval
- Assisted secretary with her duties when she was called out of the office
- Assisted with filing of insurance eligibility for clients to be able to attend the program.
PCA
Genesis
08.2013 - 01.2014
- Assisted with bathing, grooming, and hair washing necessary for good personal hygiene for patient
- Assisted patients with getting undressed and dressed
- Prepared meals for patients and laid out medication for patient to take
- Washed, folded and put patient clothes up according to worksheet
- Mopped and cleaned rooms around the house.
Program Assistant
Boys & Girls Club of Nash/Edgecombe Counties
09.2011 - 08.2012
- Assist with helping students with completing their homework assignments
- Ensured that all programs, that were designed by the club for the kids in the afternoon program were ran properly
- Monitored the kids when outside or in play areas
- Distributed snacks to kids at snack time.
Bus Driver
Tar River Transit
03.2009 - 04.2009
- Drove bus around the city and making stops at designated stops that had being outlined on the route
- Assisted and ensured that the riders were properly and safely seated
- Ensured that riders provide the correct amount to ride and provided change and cards to the riders that needed it.
CSS-III
Office Depot
05.2007 - 01.2009
- Assist with opening and closing duties to prepare money and store for everyday operations
- Prepare deposit at night and morning to go to bank
- Ran the cash register
- Ensure that outs are done to fill holes in shelves
- Receive in truck from suppliers
- Assist customers in locating and information of the supplies that they come in to purchase
- Print and copy materials that customers bring in
- Assist with the procedure before and after inventory
- Set up displays in store for promotions that are going on during a promotion, along with setting shelve planograms
- Help with overnight stocking to prepare store for big upcoming promotions.
Store Manager
Movie Gallery
12.2001 - 05.2007
- Ensure customer satisfaction.
- Supervise, motivate, and challenge 5 or more staff.
- Responsible for all daily operational activities such as opening and closing store, preparing daily reports, cash control, bank deposits, receiving product, delinquent account maintenance and product merchandising.
- Recruit, hire and train staff.
- Conduct employee performance reviews.
- Prepare work schedules to accommodate customer flow as well as payroll profitability.
- Inventory control, repair of damaged products.
Teachers Assistant
Carver Elementary School
09.1995 - 11.2004
- Assisted with any and all classroom activities, worked one on one with individual or small groups of children, assisted with enforcement of all rules of classroom and playgrounds; Class B—CDL licensed and drove bus when regular driver was unable to drive, Prepared class schedule.
Customer Service Associate to Store Manager
Moovies Video Store then Video Update
06.1997 - 12.2001
- Ensure customer satisfaction, assist customers with purchases and returns utilizing a computerized system, maintain the organization of over stock and supplies, performed housekeeping duties, helped conduct physical inventories, assisted training, scheduling, and supervision of the staff
- Coordinating promotional activities and maintaining profitability
- Provided direct supervision of Senior Customer Service Associates and Customer Service Associates In the absence of the Store Manager, responsible for the effective operation of the store and maintaining the highest standards of Customer Service from all personnel on duty.
Team Coordinator
Lucas Body System
10.1990 - 09.1995
- Watch over a production line of 20 associates, Statistical Process Control (SPC) charts were in control
- Ensure quality parts down the line while meeting all product specifications, held meetings to find root causes of the current problem and to look for new ways to move toward continuous improvement.
Sales Associate
Cara's Hallmark Shop
02.1989 - 10.1990
- Answered telephones, order materials for store, received in, stocked materials and performed physical inventory
- Prepared end of the month reports to determine loss or gain for each month
- Operated cash register; special order for weddings and baby showers; open and closed store and deposited money into bank.
Maintenance / Office Personnel
Opportunities Industrial Center
06.1987 - 08.1987
- Cleaned up in and around the school, copied papers in office along with sorting mail, Ran errands for school.
Floral Assistant
Opportunities Industrial Center
01.1987 - 03.1987
- Made floral arrangements; opened and closed store; made delivers; helped order floral supplies; took orders; operated cash register and wired flowers to other stores.
Education
Business Administration -
University of Phoenix/Axia
Online02.2010
Effective Teaching Training Certificate -
Edgecombe Community College
Tarboro, NC11.1994
Cosmetology Diploma - Cosmetology
Edgecombe Community College
Tarboro, NC11.1988
High School Diploma -
Southwest Edgecombe High School
Pinetops, NC06.1987
Skills
- Customer Service
- Communication
- Leadership
- Management
- Time Management
- Attention to Detail
- Computer
- Organizational Skills
- Teamwork and Collaboration
- Multitasking
- Microsoft Office
- Flexible and Adaptable
References
Available upon request
Timeline
Housekeeper/Housekeeper Inspector to Night Auditor Then Front Office Manager
Courtyard by Marriott
07.2019 - 01.2024
Peer Support Specialist/Food Server/Medical Transport Driver
Stepping Stone Community Resources Inc./Healthy Start Medical Transportation
05.2015 - 10.2018
Program Assistant
Boys & Girls Club of Nash/Edgecombe Counties
01.2014 - 06.2015
PCA
Genesis
08.2013 - 01.2014
Paraprofessional/Office Assistant
Kingdom Developmental Services, LLC
10.2012 - 04.2015
Program Assistant
Boys & Girls Club of Nash/Edgecombe Counties
09.2011 - 08.2012
Bus Driver
Tar River Transit
03.2009 - 04.2009
CSS-III
Office Depot
05.2007 - 01.2009
Store Manager
Movie Gallery
12.2001 - 05.2007
Customer Service Associate to Store Manager
Moovies Video Store then Video Update
06.1997 - 12.2001
Teachers Assistant
Carver Elementary School
09.1995 - 11.2004
Team Coordinator
Lucas Body System
10.1990 - 09.1995
Sales Associate
Cara's Hallmark Shop
02.1989 - 10.1990
Maintenance / Office Personnel
Opportunities Industrial Center
06.1987 - 08.1987
Floral Assistant
Opportunities Industrial Center
01.1987 - 03.1987
Business Administration -
University of Phoenix/Axia
Effective Teaching Training Certificate -
Edgecombe Community College
Cosmetology Diploma - Cosmetology
Edgecombe Community College
High School Diploma -
Southwest Edgecombe High School