Denise Battles
Middletown
Summary
Program manager with over seven years of experience in residential services, specializing in creating supportive environments for individuals with developmental disabilities. Proven ability to lead teams and coordinate resources effectively, resulting in enhanced service delivery and client satisfaction.
Overview
10
10
years of professional experience
Work History
Developmental Services Worker
State of CT Department of Social Services
East Hartford
05.2024 - Current
- Assist individuals with developmental disabilities
- Established rapport and positive working relationships with clients, upholding professional ethics and boundaries to foster trust and support
- Enhanced clients' independent living skills through engagement, assessment, and tailored teaching methods
- Administered daily medications according to healthcare professionals' prescriptions.
- Accompanied individuals to medical appointments, advocating for their needs and ensuring clear communication with healthcare providers
Program Manager
Continuum of Care
New Haven
07.2021 - 10.2024
- Managed daily operations of residential programs ensuring compliance with regulations.
- Coordinated staff scheduling to maintain adequate coverage and support for residents.
- Facilitated team meetings to discuss resident needs and program improvements.
- Implemented safety protocols to ensure a secure environment for residents and staff.
- Oversaw intake processes for new residents, ensuring smooth transitions into programs.
- Collaborated with external agencies to provide additional support services for residents.
- Delivered crisis intervention services to support residents during emergencies.
Program Manager
March Inc
Manchester
05.2016 - 07.2021
- Conducted investigations into injuries and allegations of abuse, misconduct, and discrimination, providing thorough and accurate information.
- Assessed individual client needs and developed plans to address those needs.
- Organized and coordinated residential programs, activities and services for clients.
- Collaborated with team members to discuss client progress and address issues arising during programming sessions.
- Oversaw staff in daily execution of tasks within the residential program, ensuring adherence to established protocols.
- Advocated for clients by representing them at hearings or meetings with outside agencies or organizations.
Education
Some College (No Degree) - Secondary Education
Southern Connecticut State University
New Haven, CTSkills
- Medication administration
- Crisis intervention
- Client advocacy
- Residential support
- Program coordination
- Compliance management
- Staff supervision
- Problem solving
- Conflict resolution
- Team collaboration
- First aid and CPR
Timeline
Developmental Services Worker
State of CT Department of Social Services
05.2024 - Current
Program Manager
Continuum of Care
07.2021 - 10.2024
Program Manager
March Inc
05.2016 - 07.2021
Some College (No Degree) - Secondary Education
Southern Connecticut State University