Denise B. Castellanos
Inglewood,CA
Summary
- Outstanding customer service skills
- Bilingual Read Speak and Write Spanish
- Effective communication skills
- Able to provide effective resolution to problems or concerns
- Maintain a positive and professional demeanor
- Works well independently or in a team setting
- Quickly learns new concept and adapts to change
- Works well in a fast- paced environment
- Reliable dependable and prompt
- Basic computer navigation skills
- Cash handling experience
- Knowledge of health and safety standards for food service
- Able to utilize pallet jack
- Retail environment
Overview
13
13
years of professional experience
Work History
Collection specialist
Bank Of America
Lynwood, CA, USA
10.2019 - 04.2025
- Able to answer Inbound and outbound calls.
- Collect on any last due balance.
- Advise of the expectation and what are they ways I can assist.
- Provide any maintenance on the account.
- Upsell setting up recurring payments on auto loans.
- Provide/Decline extensions.
- Process payments.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Retail Associate
JcPenney cooperation
Downey, CA, USA
11.2022 - 12.2022
Customer service representative
Westlake financial services
Los Angeles, CA, USA
08.2018 - 08.2019
- Greet customers.
- Answered telephone orders.
- Followed established health and safety standards.
- Prepared and stored food.
- Timed and dated items.
- Took inventory daily.
- Cleaned food preparation areas.
- Cooked and packaged batches of food.
- Maintained sanitation health and safety standards.
- Balanced money register.
Marketer Agent
Diversified Education Company Inc
Los Angeles, CA, USA
03.2017 - 05.2018
Produce Associate
Walmart
Hawthorne, CA, USA
11.2016 - 05.2017
- Helped customers locate and retrieve produce products.
- Maintained stock.
- Ensured products were fresh.
- Unloaded trucks.
- Assisted in daily inventory.
- Rotated products to help save on products loss.
Cashier
Target
Culver City, CA, USA
07.2016 - 10.2016
- Greeted customers.
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Packaged customer's items in an organized fashion.
- Upsold Target Red Cards.
Customer Service Representative
Togo's Eatery
El Segundo, CA, USA
03.2014 - 06.2016
Customer Service Representative
Domino's Pizza
Lawndale, CA, USA
02.2012 - 02.2014
Education
General Studies -
Hawthorne High School
Hawthorne, CASkills
- Data entry proficiency
- Strong negotiation skills
- Debt recovery expertise
- Assertiveness
- Empathy and tactfulness
- Patience and persistence
- Client relations
- Performance improvements
- Call center experience
- Call center background
Languages
Spanish
Native or Bilingual
Timeline
Retail Associate
JcPenney cooperation
11.2022 - 12.2022
Collection specialist
Bank Of America
10.2019 - 04.2025
Customer service representative
Westlake financial services
08.2018 - 08.2019
Marketer Agent
Diversified Education Company Inc
03.2017 - 05.2018
Produce Associate
Walmart
11.2016 - 05.2017
Cashier
Target
07.2016 - 10.2016
Customer Service Representative
Togo's Eatery
03.2014 - 06.2016
Customer Service Representative
Domino's Pizza
02.2012 - 02.2014
General Studies -
Hawthorne High School