Open To Work
Denise Belgrave-Morris
Manhattan
Summary
Dedicated Family Studies and Human Services graduate with over 20 years of experience in customer service-focused roles, consistently delivering exceptional support and satisfaction. Expertise in interpersonal communication and conflict management fosters strong relationships with clients and colleagues. Proven ability to quickly learn and adapt in fast-paced environments, ensuring seamless operations and effective problem-solving. Recognized with numerous awards for excellence in customer service across all positions, reflecting a commitment to quality and professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Receptionist
CSL plasma
01.2025 - 10.2025
- Performed minor preliminary health assessments i.e. blood pressure, blood collection and tests.
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Ensured waiting area cleanliness by organizing magazines, sanitizing surfaces regularly, and restocking supplies as needed
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Hostess
Walt Disney
04.2022 - 01.2025
- Accurately process customer payments using POS systems, handling cash, credit/debit, checks, and gift cards.
- Issue receipts, refunds, and exchanges efficiently, ensuring compliance with store policies.
- Maintain precise cash drawer balances at the start and end of each shift, minimizing discrepancies.
- Welcome guests, manage reservations, ensure seamless dining experiences.
- Optimize seating for maximum capacity, resolve guest concerns promptly.
- Maintain dining area cleanliness.
- Coordinate with kitchen for dietary needs.
Shift Manager
Army & Airforce Exchange Service
12.2010 - 04.2019
- Delegate tasks, supervise performance, provide coaching/training, address concerns, schedule, and cover shifts.
- Ensure smooth daily functions, maintain cleanliness, monitor equipment, handle cash/deposits.
- Resolve complaints, manage inquiries, ensure positive guest experiences, and handle conflicts.
- Monitor stock, order supplies, manage vendor deliveries, and track costs.
- Leadership: Set goals, communicate changes, foster a positive environment, and report to upper management.
JAG Specialist, Jobs
America's Graduates
03.2015 - 06.2016
- Developed and delivered tailored curriculum to 50 students, fostering academic growth and personal development in a supportive learning environment.
- Partnered with school administration and government officials to create impactful programs addressing the unique needs of at-risk military children.
- Provided individualized guidance and mentorship, empowering students to make informed decisions about their future careers and life paths.
- Designed and implemented creative instructional strategies, enhancing student engagement and promoting positive learning outcomes.
- Cultivated a goal-oriented atmosphere, motivating students to overcome challenges and achieve significant personal and academic milestones.
- Mentored at-risk military children, providing personalized guidance to enhance academic performance and foster career aspirations.
Substitute Teacher
Multiple school districts
- Managed classroom behavior and maintained a positive learning environment in the absence of the regular teacher
- Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
- Adapted teaching methods and materials to accommodate diverse learning styles and abilities
- Provided one-on-one assistance to students who required additional support or clarification
- Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
- Administered tests, quizzes, and assignments according to established guidelines
- Assisted with supervision duties before/after school hours including bus loading/unloading if necessary
- Monitored student behavior during recess periods or extracurricular activities outside of the classroom setting
- Demonstrated flexibility in adapting instructional plans based on unexpected changes or disruptions
- Promoted positive social interactions among students through effective communication techniques
- Maintained accurate records of student attendance, grades, and progress for reporting purposes
- Collaborated with other teachers and staff members to address individual student needs or concerns
- Supported classroom management strategies outlined by the regular teacher for consistency in discipline procedures
- Ensured a safe environment by enforcing school policies on safety protocols during emergencies
Education
Medical Assisting - Certification renewal
Martinsburg College
08.2023
Bachelor of Science - Family Studies and Human Services
Kansas State University
Manhattan, KS08.2018
Associate - Arts
Barton Community College
Fort Riley, KS12.2010
Medical Assisting - Trade school
Merit College
Carson, CA01.2006
Skills
- Medical office procedures
- Initiative-taking
- Medical receptionist experience
- Front desk operations
- Customer service
- Patience and empathy
- Cash handling
- Adaptable
- Relationship building and management
- Activity planning
- Lesson implementation
- Data entry
- Time management
Certification
- Certified Medical Assistant
- Driver's License
Languages
Spanish - Beginner
English - Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Medical Receptionist
CSL plasma
01.2025 - 10.2025
Hostess
Walt Disney
04.2022 - 01.2025
JAG Specialist, Jobs
America's Graduates
03.2015 - 06.2016
Shift Manager
Army & Airforce Exchange Service
12.2010 - 04.2019
Substitute Teacher
Multiple school districts
Bachelor of Science - Family Studies and Human Services
Kansas State University
Associate - Arts
Barton Community College
Medical Assisting - Certification renewal
Martinsburg College
Medical Assisting - Trade school
Merit College