Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Denise Bell

Las Vegas,NV

Summary

Dynamic customer service professional with a proven track record , excelling in high-pressure environments. Recognized for exceptional patience and empathy, I consistently resolved conflicts and enhanced customer satisfaction. Proficient in POS systems, I maintained accuracy in transactions while fostering strong relationships, contributing to improved customer loyalty and store success.

Overview

25
25
years of professional experience

Work History

Cashier,photo Tech, Customer Service Rep

Walgreens
06.2009 - 10.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Cashier

Ultra Foods
10.2011 - 07.2013
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Enhanced customer experience by providing prompt and accurate transactions.

Driver , Dock Worker ,Forklift

DHL Worldwide Express
04.1990 - 12.2008
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.

Education

Radio And Television

Colombian College
Chicago, IL

Business Administration

CSN
Las Vegas, NV

Computer And Information Sciences

Christian Fenger High School
Chicago, IL
06-1983

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Additional Information

dksbell@yahoo.com

Timeline

Cashier

Ultra Foods
10.2011 - 07.2013

Cashier,photo Tech, Customer Service Rep

Walgreens
06.2009 - 10.2014

Driver , Dock Worker ,Forklift

DHL Worldwide Express
04.1990 - 12.2008

Radio And Television

Colombian College

Business Administration

CSN

Computer And Information Sciences

Christian Fenger High School

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Denise Bell