Denise Benninger
COCHRANTON,PA
Summary
Dynamic leader with a proven track record at Home Depot, excelling in operations management and team leadership. Enhanced operational efficiency and customer satisfaction through strategic planning and effective conflict resolution. Skilled in inventory management and retail operations, achieving significant improvements in employee performance and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Home Depot
05.2023 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Interacted well with customers to build connections and nurture relationships.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Reported issues to higher management with great detail.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Merchandise Manager
Home Depot
09.2020 - 05.2023
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Reviewed customer feedback to identify trends and improve product selection.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Monitored competitor activities to stay current on industry developments and adjust merchandising tactics as needed.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Completed monthly profit and loss performance reports.
- Identified opportunities to reduce lead times and improve inventory management.
- Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
- Interacted with customers to obtain feedback and drive satisfaction.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Oversaw inventory management, ensuring accurate stock levels and minimizing losses from shrinkage.
- Executed visual merchandising guidelines across all store departments, enhancing brand consistency and appeal.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
- Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
- Trained new employees in merchandising techniques, elevating overall team performance and consistency.
- Coordinated seasonal merchandise planning, aligning product availability with peak demand periods.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Department Supervisor
Home Depot
04.2014 - 09.2020
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Handled cash register, returns, and refunds.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Wrote out weekly schedules to maintain coverage levels for expected demands.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Managed team of 2-35 employees, delegated tasks and held each employee accountable for completing assignments.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shipping and Receiving Manager
Home Depot
03.2017 - 03.2018
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Tracked production and quality control systems to proactively identify deficiencies.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Developed and maintained knowledgeable and productive team of employees.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Ensured company-wide compliance with federal regulations regarding hazardous materials handling in both storage and transportation contexts through employee training sessions.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Optimized scheduling of staff shifts to ensure adequate coverage during peak times, maintaining high levels of operational efficiency.
- Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
- Achieved significant reductions in order fulfillment errors by implementing rigorous quality control checks at multiple stages.
- Enhanced warehouse efficiency by redesigning layout to streamline flow of goods from receiving to shipping.
- Conducted comprehensive audits of shipping and receiving processes, identifying and rectifying inefficiencies.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Cochranton Jr.-Sr. High
Cochranton, PA06-1988
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Planning and implementation
- Inventory management
- Policies and procedures implementation
- Employee motivation
- Retail operations management
Accomplishments
Improved yearly shrink score from 1.94% to 1.70% by improving knowledge to other associates, attention to detail, and following the processes put into place.
Crucial part in improving the VOA(voice of the associate) score for the most recent store I worked in from a score of 63 to 76 by listening to the associates and acting on the feedback given.
Bringing most recent store to top store in the district adding $15,000 to the associates success sharing. This was accomplished by teamwork and teach, coaching and training proper processes to be successful.
Chosen to participate in High performance classes on several occasions.
Certification
Home Depot provides training and certifications of their own.
I completed all of the required training which was on going during my career
Department Supervisor for the half on two occasions.
This award was chosen by the salaried managers at the end of each fiscal half of the year. I was awarded this on two occasions. there were a total of twelve department supervisors that were considered for this award. It was based on sales or metrics that are set by the company for each fiscal half as well as performance reviews.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceCompany CultureHealthcare benefits401k matchPaid sick leaveCareer advancementFlexible work hoursTeam Building / Company RetreatsPersonal development programsTimeline
Operations Manager
Home Depot
05.2023 - 11.2024
Merchandise Manager
Home Depot
09.2020 - 05.2023
Shipping and Receiving Manager
Home Depot
03.2017 - 03.2018
Department Supervisor
Home Depot
04.2014 - 09.2020
Home Depot provides training and certifications of their own.
I completed all of the required training which was on going during my career
High School Diploma -
Cochranton Jr.-Sr. High
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
SABRINA SIKDERSABRINA SIKDER
Store Connectivity Specialist at HOME DEPOT HOME SERVICES, HVACStore Connectivity Specialist at HOME DEPOT HOME SERVICES, HVAC
Abraham MassalleyAbraham Massalley
Carpenter at Exquisite Home Improvement/Home DepotCarpenter at Exquisite Home Improvement/Home Depot