Denise Bergeron
Customer Success Manager
Pawtucket,RI
Summary
Driven Account Manager, Renewals Rep., Customer Success Manager with experience in Cybersecurity, Testing and Backup solutions managing mid to enterprise level accounts. Maintaining customer satisfaction, growth and retention. Proven ability to adapt to a rapidly changing environment that drives success with an attention to detail.
Overview
19
19
years of professional experience
Work History
Customer Success Manager
Micro Focus LLC.
08.2016 - 05.2023
- Performed duties and provided service in accordance with established operating procedures and
company policies. - Provided customers with their Cybersecurity, Testing and backup solutions renewal quotes 180 days in advance of expiration date.
- Experienced and skilled professional working remotely to manage current customers to ensure they are in good standing and utilizing their software
- Generated reports and provided recommendations based on product usage.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Utilized CRM software to maintain detailed contact logs and account records.
Sales Associate
Fiberglass Fabricators
06.2016 - 01.2017
- Quoted prices, credit terms and other bid specifications.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Provided reports for weekly production meetings.
- Assisted management by scheduling, researching and organizing marketing material for trade shows.
Inside Sales Associate
Calgreg Electronics, Inc.
08.2014 - 06.2015
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Worked with distributor to determine product lead times
- Set up new accounts, established customer credit and set up payment methods.
Renewals Administrator/Documentation Specialist
Telco Systems, Inc.
04.2004 - 06.2014
- Prepared department procedures to adhere to ISO 9001 guidelines.
- Created and maintained Bills of Materials and Authorized Vendor list database
- Modified documents and drawings from engineering change orders provided by product manager to meet needs of manufacturing projects
- Managed returns, exchanges and refunds in accordance with company policy.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Liberal Arts And General Studies
Skills
- Contract Management
- Accuracy and attention to detail
- Verbal and Written Communication
- Customer retention
- Cross-Functional Collaboration
- Adaptable to change
- Documentation Skills and Management
- Administration and Reporting
- Cybersecurity
- Backup Solution
- Six Sigma Methodologies
Timeline
Customer Success Manager - Micro Focus LLC.
08.2016 - 05.2023
Sales Associate - Fiberglass Fabricators
06.2016 - 01.2017
Inside Sales Associate - Calgreg Electronics, Inc.
08.2014 - 06.2015
Renewals Administrator/Documentation Specialist - Telco Systems, Inc.
04.2004 - 06.2014
Community College of Rhode Island - , Liberal Arts And General Studies
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