Denise Bergher
Queens
Summary
Accomplished professional with a Master's in Administration and extensive experience in international trade. Expertise in optimizing customs processes, enhancing revenue collection, and fostering strategic partnerships. Committed to improving operational efficiency and compliance, driving growth in international markets.
Overview
26
26
years of professional experience
Work History
CUSTOMS DIRECTOR IN AIRPORT FACILITIES
SENAE NATIONAL CUSTOMS SERVICE OF ECUADOR
GUYAQUIL
01.2026 - 03.2026
- Oversaw operations for universal authorization courier exports, managing approximately 200 personnel.
- Controlled sanctioning processes to resolve rejections and observations effectively.
- Conducted daily and weekly analyses of management and revenue performance indicators.
- Prepared comprehensive management reports for air cargo zone sub-directorate to aid decision-making.
- Ensured compliance with customs process manuals and legislation across all operational areas.
- Facilitated optimized revenue collection to meet budget targets for assigned regions.
- Cultivated strong relationships with importing sector and foreign trade operators.
- Managed technical operators within universal measurement and courier guarantee departments.
- Coordinated training programs for staff on compliance and operational best practices.
- Developed policies to enhance efficiency in customs operations and services.
- Oversaw implementation of technology solutions for customs data management.
- Collaborated with government agencies to ensure regulatory alignment and effectiveness.
- Managed cross-functional teams to address complex customs challenges and solutions.
- Analyzed trade data to inform decision-making and strategic planning efforts.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Led strategic initiatives for improving customs regulations and processes.
HEAD OF CUSTOMS PROCESSES INTERNATIONAL ARRIVAL HALL OF JOSE JOAQUIN DE OLMEDO AIRPORT
SENAE NATIONAL CUSTOMS SERVICE OF ECUADOR
07.2025 - 01.2026
- Daily 24/7 control of customs control activities carried out in the 3 daily shifts in the International Arrival Hall.
- Control of the activities of the technical operators working at SAI. 5 groups made up of 3 officials and 10 interns per shift.
- Perform field work providing support to officials from operating X-ray machines to counting passengers.
- Excellent relations with TAGSA, airlines and civil aviation.
- Organize contingency operations when several flights joined at the same time.
- Conduct intelligence operations to detect smuggling of undeclared goods.
- Perform process improvements and correct interpretation of manuals and customs legislation.
- To increase the revenue of the projected 2025 budget, with my 6 months of work in that area being the highest revenue compared to the last 5 preceding years.
- I work under pressure and on rotating shifts with the greatest responsibilities, demonstrating excellent management.
HEAD OF CUSTOMS PROCESSES, UNIVERSAL ASSESSMENT AND EXPORTS
SENAE NATIONAL CUSTOMS SERVICE OF ECUADOR
05.2024 - 11.2024
- Control of activities of the technical operators in the Universal Measurement and Exports departments
- Control of sanctioning processes rejections
- Weekly review of indicators
- Prepare weekly reports.
BUSINESS CONSULTING ON CUSTOMS PROCESSES AND LEGIS
ECUADORIAN CUSTOMS GOVERNMENT AGENCY
GUAYAQUIL
09.2022 - 01.2024
TUTOR TEACHER FOR THE ONLINE BUSINESS ADMINISTRATION PROGRAM
ECOTEC UNIVERSITY SAMBORONDON CAMPUS
01.2022 - 07.2022
- Communication with the course's authors and the students (167 students)
- Grading and monitoring of weekly assignments for 2 subjects out of 167 students.
- Weekly academic tutorials.
BUSINESS CONSULTING ON CUSTOMS PROCESSES AND LEGISLATION
07.2019 - 03.2020
DEPARTMENTAL CUSTOMS MANAGEMENT / CUSTOMS NATIONAL MANAGER
TNT SHIPPING – IN EXPRESS OF THE INSA GROUP
09.2016 - 05.2019
- Coordination of Customs Processes
- Management, processing and resolution of customs disputes
- Management and Analysis of Operational Indicators
- Process Development and Optimization
- Representation in Chambers and Associations
- Coordinate and manage the import operation at the national level
- Supervise and provide feedback on the activities of the staff under my supervision
- Prepare reports for the board of directors on the management indicators for each employee in the import department.
- Provide advice and quality service to clients
- Visiting prospective clients to offer our range of services with customized operational solutions tailored to their needs.
- To serve VIP account clients by facilitating, streamlining, and customizing their import and export operations according to their needs.
- Contact clients to request the legality of funds required by the UAF and essential for the compliance officer's report.
- Presenting on customs consulting and online shopping topics at conferences, chambers of commerce, and companies.
- Development and organization of customs processes within the company
- Reduction of customs clearance times
- Excellent relations with the customs administration at SENAE (SENAE Ecuadorian Customs Government Agency) and TCE (Terminal de Cargas del Ecuador)
- Leadership, management and organization of the Guayaquil station staff in their different areas and tasks.
DEPARTMENTAL CUSTOMS MANAGEMENT / CUSTOMS MANAGER
TNT SHIPPING - INSA
02.2015 - 09.2016
Station Manager Guayaquil / Departmental Customs and Commercial Area Management / Customs and Sales Department / Administrator Manager
COURIERBOX
Guayaquil
12.2012 - 01.2015
Station Chief Guayaquil / Departmental Customs Management / Customs Department
FEDEX EXPRESS IN ECUADOR
Guayaquil
01.2011 - 12.2012
- Development and organization of customs processes within the company
- Reduction of customs clearance times
- Optimization of Fedex Corporation Standard Indicators
- Excellent relations with the SENAE administration (SENAE Ecuadorian Customs Government Agency)
- Leadership, management and organization of the Guayaquil station staff in their different areas and tasks.
ADMINISTRATIVE MANAGEMENT / ADMINISTRATIVE MANAGER
DEXLAND SA
Guayaquil
01.2007 - 01.2011
DOCUMENTATION AND PROCESS MANAGER
INTERNATIONAL CONNECTIONS
Guayaquil
01.2004 - 01.2007
- Organization and optimization of document delivery times for clients applying for permanent residency at the Canadian embassy in Colombia.
DATA PROCESS SUPERVISOR / DATA ENTRY SUPERVISOR / OFFICE CLERK
ANTARES AND
Central Islip
01.2002 - 01.2003
- Process optimization for plant work samples
HEAD OF DATA PROCESSING AREA / SUPERVISOR AREA
ADP RANDSTAD
Deer Park
01.2000 - 01.2002
- Streamlined data entry processes to enhance accuracy and reduce time spent on system updates
Education
High School -
Central Islip, New YorkBusiness Management Engineering -
University of Guayaquil
Master's Degree in Administration - Banking and Finance Administration
University of Guayaquil Faculty of Economic Sciences
Skills
- Customs compliance
- Customs management
- Regulatory alignment
- Data analysis
- Cost management
- Process improvement
- Strategic planning
- Team management
- Leadership
- Decision-making
- Critical thinking
- Problem solving
- Clear communication
- Relationship management
- Conflict resolution
Interviews
- Http://www.ecuadorinmediato.com/, Couriers are required to verify all merchandise entering the country
- Http://www.ecuadorinmediato.com/index.php?module=Noticias&func=wap_news_view&id=2818752557
- Http://elproductor.com/
- Http://elproductor.com/2013/12/14/ecuador-500-en-ropa-se-puede-importar-sin-impuestos/
Languages
- English, Reading, Writing, Conversation
- Technical English, Reading, Writing, Conversation
Talks And Conferences
- Damiani Consultores, Invited speaker
- Ecuadorian American Chamber of Commerce (AMCHAM), Expositor
- UTEG, 11/01/16, Exhibitor, Myths and Truths about Online Shopping in Ecuador. Shop Without Fear!
- Bloxie, 2018-2019 // 2020, Exhibitor
- China Chamber, Exhibitor
Continuing Education
- Benedict School of Lenguaje, Intensive English Courses
- Faculty of Administrative Sciences University of Guayaquil, Protocol and Etiquette Seminar
- Faculty of Administrative Sciences University of Guayaquil, Business Simulation Competition
- Inter-American Business Federation, Seminar on How to Break the Wall of Poverty
- IDEPRO, Advanced Excel
- Global Management Center, Methods and Tools for Project Formulation Training Program
- EMS Economics, Markets and Systems Consultants, Seminar on New Customs Legislation and its Regulations
- Guayaquil Chamber of Commerce, Customs Procedures and Common and Special Regimes
- Guayaquil Chamber of Commerce, Business Empowerment
- Ministry of Labor Relations, Risk Identification Course
- Ecuador Customs/SENAE, Sistema ECUAPASS
- ASEMEC, Courier Assistant Proficiency Workshop for obtaining SENAE credential.
- Schatz & Wissen Consulting and Seminars, Imports from Scratch
- SC3 Training and Consulting Services in Foreign Trade, Third Congress on Business, Foreign Trade and Customs
- CBS Network Ecuador, MLS-SCM licensee endorsed by the ITC, Integrated Logistics, Pillar of Success 2021
- Guayaquil Chamber of Commerce, Commercial customs warehouse workshop.
- CBS Network Ecuador, MLS-SCM licensee endorsed by the ITC, Cost Optimization in International Logistics
- Yale University, Coursera 'The Science of Well Being'
- Rutgers University, Coursera 'Supply Chain Logistics', Coursera 'Supply Chain Operations', Coursera 'Supply Chain Planning', Coursera 'Supply Chain Sourcing', Coursera 'Supply Chain Management Strategy'
- HarvardX by Harvard University, LEAD1 Exercising Leadership: Foundational Principles
- LogycaX by (MIT-CTL) Massachusetts Institute of Technology Transportation and Logistics Center, E-Commerce Logistics and Last Mile
Timeline
CUSTOMS DIRECTOR IN AIRPORT FACILITIES
SENAE NATIONAL CUSTOMS SERVICE OF ECUADOR
01.2026 - 03.2026
HEAD OF CUSTOMS PROCESSES INTERNATIONAL ARRIVAL HALL OF JOSE JOAQUIN DE OLMEDO AIRPORT
SENAE NATIONAL CUSTOMS SERVICE OF ECUADOR
07.2025 - 01.2026
HEAD OF CUSTOMS PROCESSES, UNIVERSAL ASSESSMENT AND EXPORTS
SENAE NATIONAL CUSTOMS SERVICE OF ECUADOR
05.2024 - 11.2024
BUSINESS CONSULTING ON CUSTOMS PROCESSES AND LEGIS
ECUADORIAN CUSTOMS GOVERNMENT AGENCY
09.2022 - 01.2024
TUTOR TEACHER FOR THE ONLINE BUSINESS ADMINISTRATION PROGRAM
ECOTEC UNIVERSITY SAMBORONDON CAMPUS
01.2022 - 07.2022
BUSINESS CONSULTING ON CUSTOMS PROCESSES AND LEGISLATION
07.2019 - 03.2020
DEPARTMENTAL CUSTOMS MANAGEMENT / CUSTOMS NATIONAL MANAGER
TNT SHIPPING – IN EXPRESS OF THE INSA GROUP
09.2016 - 05.2019
DEPARTMENTAL CUSTOMS MANAGEMENT / CUSTOMS MANAGER
TNT SHIPPING - INSA
02.2015 - 09.2016
Station Manager Guayaquil / Departmental Customs and Commercial Area Management / Customs and Sales Department / Administrator Manager
COURIERBOX
12.2012 - 01.2015
Station Chief Guayaquil / Departmental Customs Management / Customs Department
FEDEX EXPRESS IN ECUADOR
01.2011 - 12.2012
ADMINISTRATIVE MANAGEMENT / ADMINISTRATIVE MANAGER
DEXLAND SA
01.2007 - 01.2011
DOCUMENTATION AND PROCESS MANAGER
INTERNATIONAL CONNECTIONS
01.2004 - 01.2007
DATA PROCESS SUPERVISOR / DATA ENTRY SUPERVISOR / OFFICE CLERK
ANTARES AND
01.2002 - 01.2003
HEAD OF DATA PROCESSING AREA / SUPERVISOR AREA
ADP RANDSTAD
01.2000 - 01.2002
High School -
Business Management Engineering -
University of Guayaquil
Master's Degree in Administration - Banking and Finance Administration
University of Guayaquil Faculty of Economic Sciences