Denise Betourd
Fairfax,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
RECREATION CENTER COORDINATOR
VIENNA COMMUNITY CENTER
Vienna, VA
10.2019 - Current
- Responsible for coaching, training, and developing staff in all areas of customer service
- Oversaw technical, operational, clerical and customer service support activities.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Aids in assessing and identifying program needs in after-school teen center programs by creating and implementing programs to support community
- Creates employee schedules according to needs of the business on community center events
- Greets customers, visitors, and community members in a friendly and enthusiastic manner
- Provides information to patrons and the general public on programs, classes, fees, special events, and hours or operations; answers inquiries; and assists customers in resolving complaints or concerns
- Accepts registrations for classes, programs and activities; handles class cancellations, refunds, transfers and credits; ensures accurate information on registration forms
- Troubleshoots and resolves registration problems
- Operates point of sale; accepts payments for class registration, merchandise; balances receipts on a daily basis; reconciles cash, checks and credit card receipts
- Answers incoming calls and directs inquiries to appropriate individual; assists general public as required
- Maintains the front-desk and immediate area clean and organized
- Administers lost and found policy; maintains log; stores items; receives and returns items.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Entered data, generated reports and produced tracking documents.
- Entered and maintained departmental records in company database.
Founder/Executive Director of Operations
Empower Me Pretty
Fairfax, VA
02.2011 - Current
- Organized and construct monthly meetings with Board Members and Committee Chairs
- Developed an event calendar and community service projects for 20 active members
- Collaborated with local outreach programs, after-school programs, local organization with National campaigns for various causes and awareness
- Engage in monthly meetings and workshops with members and discussed the issues in today’s society.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
- Managed divisional marketing, advertising and new product development.
- Advised on high-level hiring decisions for key leadership positions, conducted senior hire interviews and nominated new board members.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
Child Care Provider
Daycare
Woodbridge, VA
10.2009 - 06.2020
- Care for 5 children from infancy to teenage years
- Prepared bottles and meals on a daily basis
- Transports children to school and to afterschool activities
- Assisted with the child’s physical and emotional development through the application of age-appropriate activities
- Assisted in the planning and implementation of birthday parties, milestone graduations, and other events.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments and issues.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Education
Bachelor of Science - Business administration
Westwood College
Annandale, VA06.2013
Skills
- Strong customer service skills
- Administrative Support
- CPR Certified
- Strong Communication
- Networking
- Creativity
- Team building
- Decision-Making
- Multitasking Abilities
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Planning and Coordination
- Attention to Detail
Timeline
RECREATION CENTER COORDINATOR
VIENNA COMMUNITY CENTER
10.2019 - Current
Founder/Executive Director of Operations
Empower Me Pretty
02.2011 - Current
Child Care Provider
Daycare
10.2009 - 06.2020
Bachelor of Science - Business administration
Westwood College