Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

DENISE BLOCKER MACKIE

Kissimmee

Summary

Results-driven Housekeeping Supervisor with extensive experience in project management, customer service, and health care compliance. Proven ability to uphold cleanliness standards and enhance operational efficiency, ensuring high levels of guest satisfaction and team collaboration.

Overview

21
21
years of professional experience

Work History

Housekeeping Supervisor

Embassy Suites Hotel
Philadelphia
06.2016 - 07.2021
  • Managed daily housekeeping operations, ensuring efficient task completion and high standards of cleanliness.
  • Oversaw core housekeeping responsibilities, maintaining quality and efficiency in daily operations.
  • Directed daily housekeeping tasks, ensuring adherence to cleanliness standards and operational efficiency.

Housekeeping Manager

Hilton Hotels Corporation
Ocean City
01.2007 - 07.2009
  • Implemented procedures for handling guest requests and concerns effectively.
  • Resolved customer complaints in a timely manner.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.

Housekeeping Manager

Homewood Suites Hilton
Newark
02.2000 - 03.2007
  • Supervised daily housekeeping operations to maintain high cleanliness standards.
  • Trained staff on proper cleaning techniques and safety protocols.
  • Coordinated room assignments to optimize cleaning efficiency and guest satisfaction.
  • Managed inventory of cleaning supplies and ordered replacements as needed.
  • Developed schedules for housekeeping staff to ensure adequate coverage.

Education

Bachelor of Arts - Health Care Administration

Southern New Hampshire University
Hooksett, NH
09-2015

Associate of Arts - Health Care Administration

University of Phoenix
Philadelphia, PA
10-2012

High School Diploma -

SIMON GRATZ HIGH SCHOOL
PHILADELPHIA
06-1976

Skills

  • Project management
  • Customer service
  • Health care compliance
  • Team leadership
  • Staff training
  • Quality assurance
  • Inventory management
  • Cost reduction strategies

Accomplishments

  • SPIRIT OF PRIDE AWAD RECEIVED BY HILTON

References

References available upon request.

Timeline

Housekeeping Supervisor

Embassy Suites Hotel
06.2016 - 07.2021

Housekeeping Manager

Hilton Hotels Corporation
01.2007 - 07.2009

Housekeeping Manager

Homewood Suites Hilton
02.2000 - 03.2007

Bachelor of Arts - Health Care Administration

Southern New Hampshire University

Associate of Arts - Health Care Administration

University of Phoenix

High School Diploma -

SIMON GRATZ HIGH SCHOOL

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