Overview
Work History
Education
Skills
Timeline
Generic

Denise Bolden

Harvest,AL

Overview

25
25
years of professional experience

Work History

Project Manager

Platinum Logistics Solutions
Huntsville, AL
10.2020 - 05.2024
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data reports
  • Assessed customer needs and created solutions that exceeded expectations
  • Approve and track leave per employee
  • Tracked all incoming calls and emails per employee to ensure appropriate software applications
  • Worked closely with Contracting Officer for conflict resolution
  • Demonstrated excellent communication skills, both verbal and written, to effectively interact with Contracting Officer
  • Negotiated favorable contracts
  • Analyzed data from past projects to identify areas for improvement in future efforts.

Senior Living Advisor

Brookdale Senior Living Inc.
Nashville , TN
05.2017 - 10.2020
  • Maintained accurate records of all resident information including medical history, dietary restrictions, and other relevant data.
  • Responded promptly to inquiries from current and potential residents regarding available services or amenities.
  • Developed customized plans for individuals based on their personal preferences, health condition, financial resources, and lifestyle.
  • Provided guidance to clients on choosing a retirement community that best fits their needs and budget.
  • Advised clients on the advantages and disadvantages of each type of senior housing option available.
  • Worked closely with administrators at senior living facilities to develop strategies that promote resident safety and well-being.
  • Evaluated applications from prospective residents to determine eligibility for admission into a retirement home.
  • Assessed the needs of individual seniors and recommended appropriate levels of care when necessary.
  • Coordinated tours of senior living facilities for prospective residents and family members.
  • Facilitated communication between family members who live far away from their elderly relatives residing in a retirement community.
  • Collaborated with facility staff to ensure client satisfaction with service delivery.
  • Assisted seniors and their families in understanding the various levels of care available in senior living communities.
  • Provided support to elderly individuals during the transition process from independent living to assisted care programs.
  • Educated clients about long-term care insurance options and how they can help pay for senior housing expenses.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Facilities Manager

Phoenix dba Huntsville Rehab. Foundation
Huntsville, AL
08.2013 - 05.2017
  • Provided support in the planning of special events held at the facility.
  • Coordinated the activities of subcontractors in relation to facility maintenance projects.
  • Managed emergency situations such as fires, floods, power outages and other events impacting the facility.
  • Developed and implemented policies and procedures for maintenance, repair and operations of facilities.
  • Developed emergency response plans in case of natural disasters or other unexpected events.
  • Implemented security protocols across multiple sites ensuring employee safety.
  • Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
  • Tracked inventory levels of supplies used in daily operations.
  • Maintained records of all building systems including HVAC, plumbing, electrical.
  • Conducted regular inspections of equipment, buildings, grounds, and other areas to identify necessary repairs or improvements.
  • Responded promptly to tenant requests for service or repair work within established timeframes.
  • Oversaw building improvements to update facilities and meet tenant requirements.
  • Coordinated with onsite managers, liaison officers, and other outside agencies regarding safety and preventive maintenance (i.e. fire suppression training, CPR and First Aid and work place violence).
  • Maintained cleanliness and presentation standards to increase appeal of facility.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Prioritized and performed routine maintenance to keep facility in excellent shape.

Project Manager SMDC

Phoenix dba Huntsville Rehab. Foundation
Huntsville SMDC, AL
06.2005 - 08.2013
  • Communicated effectively with Government COR to ensure project goals are met on time and within budget.
  • Facilitated resolution of conflicts between team members when necessary.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Actively sought out feedback from Government COR throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Created and implemented processes to ensure successful completion of projects.
  • Conducted regular status meetings with internal teams and external partners to track progress.
  • Drafted reports summarizing progress made on projects for review immediate supervisor.
  • Built and established strong partnerships with team members and government contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Built and established strong partnerships with teams, vendors and contract for 27 administrative assistants.
  • Modified project plans when needed to better align with organizational objectives.

Environmental Services Coordinator

Phoenix dba Huntsville Rehab. Foundation
Huntsville, AL
02.1999 - 06.2005
  • Performed periodic audits of safety protocols related to hazardous materials handling.
  • Assisted with emergency response plans related to hazardous materials spills.
  • Ensured compliance with local, state, and federal air quality standards.
  • Participated in meetings with safety team concerning environmental issues impacting the organization.
  • Supervised, trained, and evaluated staff responsible for cleaning services.
  • Developed and implemented strategies to improve environmental sustainability in the workplace.
  • Trained team members in proper cleaning and sanitizing procedures.
  • Followed regulations to maintain proper storage of chemicals.
  • Delegated work to personnel and checked performance against company guidelines.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Trained employees on deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Education

Associate of Science - Business Administration/ Project Management

Calhoun Community College
01.2004

High School Diploma -

SR Butler High Schoo;
Huntsville, AL
05-1986

Skills

  • Harvest, AL
  • SKILLS
  • Microsoft Office
  • Self-Motivator
  • Expense reports
  • Administrative and Office Support
  • Coaching Leadership
  • Project Management
  • Staff Management
  • Procedure development/strategies
  • Conflict Resolution
  • Safety and compliance
  • Advanced problem solving
  • Incident Reports
  • Accident reports
  • Coordinate Safety Trainings
  • Customer relations
  • Customer Relations
  • Staff training

Timeline

Project Manager

Platinum Logistics Solutions
10.2020 - 05.2024

Senior Living Advisor

Brookdale Senior Living Inc.
05.2017 - 10.2020

Facilities Manager

Phoenix dba Huntsville Rehab. Foundation
08.2013 - 05.2017

Project Manager SMDC

Phoenix dba Huntsville Rehab. Foundation
06.2005 - 08.2013

Environmental Services Coordinator

Phoenix dba Huntsville Rehab. Foundation
02.1999 - 06.2005

Associate of Science - Business Administration/ Project Management

Calhoun Community College

High School Diploma -

SR Butler High Schoo;

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