Denise Bossler
Libertyville,IL
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Lake Forest College
Lake Forest, IL
08.2019 - Current
- Implemented and continue to maintain housing, dining and damage billing through housing software (The Housing Director).
- Act as liaison between various campus offices, such as Student Accounts, Facilities Management, Accessibility Services, Dean of Students Office, and Residence Life.
- Counsel students facing housing difficulties and interpersonal conflict and connect with resources.
- Write reports using housing software for Residence Life colleagues, campus, and external partners.
- Compile, analyze, and manipulate data using Excel.
- Manage Residence Life Department calendar on Outlook.
- Provide customer assistance in person, through email, and phone calls to students, staff, parents, and faculty on a wide variety of topics.
- Update and maintain the Residence Life website and Instagram.
- Provide administrative support for the Early Action Student Support Team.
- Provide administrative, technical, and operational support for the Director of Residence Life, Associate Director of Residence Life, and four Residence Directors.
- Responsible for weekly key audits and maintenance.
- Reconcile three Department credit cards monthly.
- Trained and continue to manage six student workers per semester.
- Monitor inventory and purchase supplies for office staff and resident assistants.
Administrative Assistant
Libertyville Bank & Trust
Libertyville, IL
09.2018 - 08.2019
- Provided support to the vice president and personal bankers.
- Supervised high school student interns.
- Executed notary public duties.
- Received and processed incoming mail.
- Created and maintained Excel spreadsheets for data tracking.
- Communicated critical customer information.
- Compiled and mailed Home Equity Loan documents using Microsoft Word and Excel.
- Supported the Bank's mission through community service.
Department Assistant
Lake Forest College
Lake Forest, IL
08.2017 - 09.2018
- Provided administrative support to the English and Modern Languages departments.
- Coordinated student and faculty events from start to finish, including scheduling, calendar invitations, ordering refreshments, ensuring necessary technology, booking travel arrangements, and processing financial reimbursement requests.
- Creation and distribution of written and digital advertising for events and announcements.
- Provided a welcoming atmosphere for faculty, staff, visitors, and students with friendly, attentive greetings, keeping snacks and coffee stocked, and giving accurate guidance when asked.
- Hired and managed student workers.
- Interacted with students, parents, and campus partners to provide information and assistance.
Customer Retention Coordinator & Office Manager
RetireUp
Libertvyile, IL
08.2015 - 08.2017
- Analyzed data and created process improvements to optimize customer utilization of the product.
- Communicated with customers to ensure satisfaction and responded to concerns.
- Responsible for ordering office supplies, booking travel, setting up employee benefits plan, mailing tax documents, and responding to HR requests.
- Complied data
Education
Bachelor of Science - Health & Safety Studies
University of Illinois At Chicago
Urbana, ILSkills
- Project Scheduling
- Conflict Mediation
- Housing database management
- Operations Management
- Process Implementation
- Administrative management abilities
- Staff Supervision
- Customer Relationship Management
Timeline
Operations Coordinator
Lake Forest College
08.2019 - Current
Administrative Assistant
Libertyville Bank & Trust
09.2018 - 08.2019
Department Assistant
Lake Forest College
08.2017 - 09.2018
Customer Retention Coordinator & Office Manager
RetireUp
08.2015 - 08.2017
Bachelor of Science - Health & Safety Studies
University of Illinois At Chicago
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