Denise Boyce
Customer Service
Atlanta,GA
Summary
9+ years of customer service skills with hotels , restaurants (host/ servers skills) and delivery service
skills
Specialize in working with teams and independent to achieve institutions efficiency goals
Proven management skills and in- depth knowledge of safety regulation
Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
W Hotel
Atlanta , Georgia
01.2020 - Current
- Assure that each guest is made to feel welcomed, comfortable and is served promptly, politely, and
- Previous Hostess experience in a luxury establishment
- Basic knowledge of hotel food and beverage operations
- Basic knowledge of food and alcoholic beverages
- Maintain always a professional approach
- Does high-quality work while unsupervised
- Able to safely lift and easily maneuver trays of food when necessary
- Willing to follow instructions and ask questions for clarification if needed
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
Hostess/Server/Cashier
Hal’s Steak House
Atlanta, GA
01.2017 - 01.2020
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Front Desk Receptionist
Chiropractor Injury Center
Atlanta, GA
03.2014 - 04.2017
- I help customers maintain a pleasant experience and stay , also handle cash and credit cards transactions
- And maintain a safe Effective environment.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
Driver
UPS
Atlanta, GA
03.2011 - 12.2013
- Work with a team / group Handle and Delivery packages to multiple locations , work with handheld
- Devices, worked effectively with customer and took Signatures.
Education
Associate - Hairstyling
Paul Mitchell School Cosmetology
Atlanta, GA 08.2012 - 4 2014
High - undefined
Georgia State University, A. Douglass High School
Atlanta, GA 08.2005 - 5 2008
Diploma - College Prep
Fredrick Douglas High School
Atlanta, Georgia 08.2001 - 5 2004
Skills
Schedulingundefined
Timeline
Front Desk Receptionist
W Hotel
01.2020 - Current
Hostess/Server/Cashier
Hal’s Steak House
01.2017 - 01.2020
Front Desk Receptionist
Chiropractor Injury Center
03.2014 - 04.2017
Associate - Hairstyling
Paul Mitchell School Cosmetology
08.2012 - 4 2014
Driver
UPS
03.2011 - 12.2013
High - undefined
Georgia State University, A. Douglass High School
08.2005 - 5 2008
Diploma - College Prep
Fredrick Douglas High School
08.2001 - 5 2004