Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Denise Boyd

Memphis,TN

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 15-year background maintaining customer satisfaction and contributing to company success. Proficient Microsoft Office and Excel.

Overview

27
27
years of professional experience

Work History

Home Care Attendant

TennChoices
01.2011 - Current
  • Completed detailed documentation regarding family member status/progress which contributed towards accurate evaluation by healthcare providers.
  • Administered medication accurately, adhering strictly to doctor instructions for client safety.
  • Supported personal hygiene tasks for family member while maintaining dignity and privacy standards consistently.
  • Assist family member with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administer medication as directed by physician.
  • Provided transportation and appointments management.

Assistant Manager/Customer Service

Auto Zone
01.1997 - 01.2017
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Filler Operator

Rich Products
01.2004 - 01.2009
  • Assisted in inventory management by tracking raw materials usage during the filling process, ensuring adequate supplies for continued operation.
  • Achieved consistent product output by collaborating with team members on optimal line speeds and filler adjustments.
  • Operated machining equipment safely with team of operators.

Education

Associate of Science - Medical Technology

Southwest Community College
Memphis, TN
12.2015

Northside High School
Memphis, TN
12.1988

Skills

  • Compassionate Caregiving
  • Bathing Assistance
  • Housekeeping tasks
  • Vital signs monitoring
  • Patient Care
  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Time Management
  • Decision-Making
  • Team Building and Leadership
  • Active Listener

Community Service

-Senior Citizen Center

Personal care, Medication manage, Meal Support, Daily Activity/ Exercise

Timeline

Home Care Attendant

TennChoices
01.2011 - Current

Filler Operator

Rich Products
01.2004 - 01.2009

Assistant Manager/Customer Service

Auto Zone
01.1997 - 01.2017

Associate of Science - Medical Technology

Southwest Community College

Northside High School
Denise Boyd