Denise Brindley
Andersonville,TN
Summary
Reliable and honest cleaning skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.
Overview
27
27
years of professional experience
Work History
Environmental Services Housekeeper
Self
06.2022 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Emptied trashcans and transported waste to collection areas.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
- Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
- Reduced complaints from clients by addressing specific cleaning requests promptly.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Customer Service Representative
Wayne Bridges
02.2013 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolve customer concerns with shipping and product availability
Substitute Teacher
ESS
08.2018 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Fostered student curiosity and love for learning by presenting material in engaging and relatable ways.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Monitored student behavior and administered discipline as needed.
- Collaborated with other educators to plan and review instruction.
- Monitored student performance and provided feedback to inform instruction.
In Home Childcare Provider
Self
07.2008 - 05.2010
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
- Worked with parents one-on-one to address individual needs of children in care.
- Prepared tasty, nutritious meals for children.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Maintained safe environment by keeping watchful eye on children.
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Promoted healthy lifestyles through the preparation of nutritious meals and engaging in regular physical activities with children.
- Supported children''s academic success by assisting them with homework assignments when needed.
- Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
- Managed daily schedules for multiple children, ensuring timely completion of tasks such as homework, chores, and extracurricular activities.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
- Assisted with household chores such as laundry, cleaning, and meal preparation to maintain an organized living space for both parents and children.
- Enhanced children''s cognitive development by conducting age-appropriate educational activities and games.
- Implemented positive discipline techniques to guide children''s behavior, fostering a respectful atmosphere within the home.
- Provided transportation to and from school or appointments when necessary, maintaining punctuality and safety at all times.
- Fostered creativity within the household through arts and crafts projects that encouraged originality and selfexpression.
- Supported young children through development of life skills such as taking turns, resolving conflict, and expressing emotions appropriately.
- Facilitated open communication between parents and children by encouraging family discussions on various topics relevant to their lives.
- Complied with state and federal child care provider guidelines and regulations.
- Proactively identified potential challenges or issues with individual children and communicated concerns to parents in a timely manner.
- Collaborated with clients to develop family-friendly schedule.
- Ensured children''s emotional growth by providing consistent support, comfort, and encouragement.
- Read stories, sang songs and facilitated creative play.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Monitored children's activities to verify safety and wellbeing.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Implemented daily routines and activities to stimulate and engage children.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Front Desk Receptionist
Highland Christian School
06.2004 - 06.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided basic technical support for front office equipment, minimizing downtime.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Dest Medical Receptionist
Dr. Milton Brindley Sr.
05.1997 - 01.2006
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Completed clerical duties and tasks for clinic administration.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
No Degree - General Studies
Maysville Community And Technical College
Maysville, KYHigh School Diploma -
Manchester High School
Manchester, OH06.1996
Skills
- Strong Work Ethic
- Decision-Making
- Adaptable and Flexible
- Flexible Schedule
- Productivity and Time Management
- Checklists and Recordkeeping
- Relationship Building
- Quality Control
- Communication and Interpersonal Skills
Timeline
Environmental Services Housekeeper
Self
06.2022 - Current
Substitute Teacher
ESS
08.2018 - 03.2020
Customer Service Representative
Wayne Bridges
02.2013 - Current
In Home Childcare Provider
Self
07.2008 - 05.2010
Front Desk Receptionist
Highland Christian School
06.2004 - 06.2008
Front Dest Medical Receptionist
Dr. Milton Brindley Sr.
05.1997 - 01.2006
No Degree - General Studies
Maysville Community And Technical College
High School Diploma -
Manchester High School
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