Denise Brooks-Harris
Rosedale,MD
Summary
Proven achiever in clinical support, adept at patient care coordination and medical terminology, enhanced Kaiser Permanente's clinic performance through quality improvement initiatives. Skilled in verbal communication and a reliable team player, I excel in streamlining patient management processes, significantly improving patient satisfaction and care outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Virtual Clinical Assistant
Kaiser Permanente
08.2021 - Current
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Facilitated seamless transitions between specialists or departments for patients requiring additional care or consultations.
- Maintained up-to-date patient records with medical histories and test results.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Internal Medicine Clinical Assistant
Kaiser Permanente
12.2017 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Promoted preventive care measures through patient education on proper nutrition, exercise routines, and medication adherence.
- Administered vaccinations
- Assisted with activities of daily
Pulmonary Clinical Assistant
Kaiser Permanente
02.2016 - 11.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Performed spirometry and oxygen re-certifcation walk tests.
- Referral management
Urgent Care Technician
Kaiser Permanente
02.2013 - 02.2016
- Managed challenging situations involving behavioral health crises with calm professionalism and appropriate interventions.
- Ensured consistent inventory levels of medical equipment, managing supplies for optimal EMS response times.
- Delivered life-saving interventions for critically ill patients with advanced airway management techniques.
- Managed multiple urgent care cases simultaneously, prioritizing treatment needs to maximize positive outcomes for all patients involved.
- Demonstrated adaptability by providing coverage across various departments within the healthcare facility, including primary care, urgent care, and specialty clinics as needed.
- Assisted in the triage process to appropriately allocate resources and expedite treatment for patients requiring urgent care.
- Served as a resource for new nurses, offering guidance and mentorship to develop their clinical skills and confidence in urgent care settings.
Education
High School Diploma -
South San West Campus
San Antonio, TX05.1999
Certification - Clinical Assisting
Texas Careers
San Antonio, TX02.2003
Certification - Clinical Assisting
Vision Allied Health Institute
Towson, MD06.2005
Certification - Phlebotomy
American Phlebotomy Association
Windsor Mill, MD07.2014
Skills
- Appointment Scheduling
- Patient Care Coordination
- Medical Terminology
- Clinical Support
- Verbal and written communication
- Medical Condition Monitoring
- Reliable team player
- Patient Management
- Indirect Patient Care
- Adaptable
- Complex Problem-Solving
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- Certified Phlebotomy and IV Technician,
Timeline
Virtual Clinical Assistant
Kaiser Permanente
08.2021 - Current
Internal Medicine Clinical Assistant
Kaiser Permanente
12.2017 - 08.2021
Pulmonary Clinical Assistant
Kaiser Permanente
02.2016 - 11.2017
Urgent Care Technician
Kaiser Permanente
02.2013 - 02.2016
High School Diploma -
South San West Campus
Certification - Clinical Assisting
Texas Careers
Certification - Clinical Assisting
Vision Allied Health Institute
Certification - Phlebotomy
American Phlebotomy Association