Denise Broussard
Nashville,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable office worker skilled in clerical support and office administration. Competent in helping staff and visitors with diverse needs while handling substantial daily workload. Excels in keeping physical files and digital records accurate and current.
Overview
27
27
years of professional experience
Work History
Deputy Clerk
Brown County Government
07.2024 - Current
- Managed daily operations of court records and documentation processes.
- Facilitated communication between departments to enhance workflow efficiency.
- Ensured compliance with governmental regulations and procedural guidelines.
- Child support
School Bus Driver
Brown County School District
06.1998 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes
- Reported vehicle maintenance and repair issues to appropriate personnel
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively
- Communicated information to parents to promote good communication and transparency
- Participated in training programs to maintain up-to-date knowledge of industry best practices and safety regulations
- Improved on-time performance with efficient route planning
- Kept parents informed of schedule changes or other relevant updates through clear communication channels
- Maintained Indiana driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Insurance Agent
Kritzer Insurance
08.2011 - 08.2013
- Built strong relationships with clients through consistent communication and excellent customer service
- Responded to customer calls swiftly to resolve issues and answer questions
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates
- Maintained high standards of customer service by building relationships with clients
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements
- Prepared and reviewed insurance applications to verify compliance with regulations
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients' unique situations
- Answered customers' questions regarding products, prices, and availability
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Used software to maintain detailed contact logs and account records
- Collaborated with outside sales representatives, marketing, and other departments.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Managed diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Tracked progress of all outstanding insurance claims.
- Maintained high standards of customer service by building relationships with clients.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Inside Sales Representative
Reese Wholesale
08.2008 - 08.2011
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used CRM software to maintain detailed contact logs and account records.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Education
High School Diploma -
Brown County High School
Nashville, IN1989
Some College (No Degree) - Veterinarian Assisting
IUPUI
Columbus INSkills
- Dependable and reliable
- Effective communication skills
- Safety equipment usage
- Punctuality
- Phone skills
- Copying
- Faxing
- Customer relationship
- File Organization
- Basic accounting
- Document Management
- Customer Service
- Data Entry
Timeline
Deputy Clerk
Brown County Government
07.2024 - Current
Insurance Agent
Kritzer Insurance
08.2011 - 08.2013
Inside Sales Representative
Reese Wholesale
08.2008 - 08.2011
School Bus Driver
Brown County School District
06.1998 - Current
High School Diploma -
Brown County High School
Some College (No Degree) - Veterinarian Assisting
IUPUI