Denise Brown
Zebulon,NC
Summary
Dedicated Customer Service professional with administrative experience in multiple fields. Committed to maintaining professional relationships with customers, patients and co-workers to increase profitability and drive business results. I am bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances experiences by employing service-oriented behaviors and going extra lengths to ensure customer is fully satisfied. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
43
43
years of professional experience
Work History
Design Consultant
Selections By Denise (Full Time/Part Time)
2016.07 - Current
- Started this business in July of 2016 after 18 years in the construction field. Objective was to ensure all buyers were being given my undivided attention during the process of making all selections for their new homes. Completed 25-30 homes a year with no employees.
- Met with over 4 customers per month assist with selections for their new home. Included all aspects from the brick to the roof - inside and out. Each customer usually required 2-3 days to complete all selections.
- Reviewed project requirements with customer including time frames to ensure customer was aware of the process to construct their new home.
- Built strong vendor relationships to facilitate favorable pricing on required materials.
- Created rough drawings to present design concepts to clients.
- Analyzed feedback from customers and staff to refine design concepts.
- Collaborated with senior management to develop, review and finalize design concepts.
- Prepared detailed selection sheet for senior management before construction began to ensure all were on the same page as to the features of the buyers new home.
- Researched and implemented innovative design techniques and strategies to reduce production costs.
- Consistently attempted to ensure budget products were being selected.
- Prepared strategies and proposed concepts for client approval.
- Met with customers prior to contract signing to retrieve details of what their wishes and needs are for their new home.
- Provided builder with spreadsheet stating all items needing to be priced and incorporated into buyers contract per our pre-meeting.
- Met with buyers periodically onsite to ensure all wishes were being met per their contract.
- Scheduled appointments weekly for upcoming multiple meetings with buyers at vendor locations.
Administrative Assistant
Triangle Pump And Tank (Full/Part Time)
1990.01 - Current
- This is my husband's business that we started over 30 years ago and have managed for the entire time.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct location.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Drafted correspondence and other documents for senior management.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases for human resources files.
- Handled all payroll checks and documents needed weekly.
Administrative Assistant/Design Consultant
Construction Industry (Full Time)
1998.08 - 2016.07
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Scheduled office meetings with staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted all homebuyers with addendums to their contracts for purchase of new home whether local or out of state which was sometimes done by email and zoom calls.
- Assisted all homebuyers with selection of all contents needed for interior and exterior of their new home.
- Assisted all homebuyers with any questions or concerns during the process of construction of their new home.
- Assisted buyers with the punch list for any repairs needed before closing.
- Completed all documents needed for all building permits before construction began.
- Retrieved all permits needed before construction could begin.
- Completed all documents needed for all construction loans before construction began.
- Completed all documents to receive construction loan payments weekly.
- Retrieved and deposited all construction loan payments on a weekly basis.
- Visited job sites regularly to ensure all selections were being installed properly.
- Analyzed quality of workmanship onsite and addressed immediately with vendors.
- Revised all structural set of plans as needed for spec homes or pre sales before plans were sent to engineers.
- Maintained all expenses and invoices for multiple entities with this company.
Medical Office Assistant
Strategic Alliance (Full Time)
1990.07 - 1993.01
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective locations for portable x-ray needs.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Real Estate Office Assistant
Marshburn Realty (Full Time)
1986.02 - 1990.12
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Edited documents to keep company materials free of grammar errors.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
- Compiled and analyzed data to produce reports.
Legal Secretary Assistant
Calder And Narron Attorneys (Part Time/Full Time)
1982.08 - 1986.02
- Was hired as CO-Op last year of high school and hired full time after graduation.
- Obtained signatures from attorneys for legal documents.
- Received and placed telephone calls to clients and prospective clients.
- Developed and maintained filing and retrieval systems.
- Organized files for court proceedings.
- Screened telephone calls and forwarded to appropriate departments.
- Scheduled all appointments, appearances and briefings.
- Filed documents with courts on behalf of attorney.
- Scheduled and made appointments for 3 attorneys.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Scheduled and made appointments for 3 attorneys.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Diligently edited legal correspondence for grammar and spelling.
- Transcribed legal documents and phone conversations.
- Created, indexed, and maintained client binders.
- Completed accident reports, trial and courtroom requests and applications for clients.
- Developed and maintained positive relationships with clients and colleagues.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Assisted with preparation of trial materials and documents.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created and printed legal documents for attorneys to review.
- Planned and organized internal and external events, meetings and conferences.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
Pharmacy Assistant
Knightdale Pharmacy (Part Time)
1980.08 - 1982.08
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Verified patient information to correctly dispense medications.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Input patient information into computer system for prescription orders.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Re-stocked shelves with prescribed medications and health care products.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Generated labels for prescriptions and maintained accurate records.
Administrative Assistant
Philip R Whitley, Attorney (Part Time)
1985.05 - 1986.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Collected all rental payments for rental property owned by the CEO.
- Deposited and posted all payments once collected.
- Received and sorted incoming mail and forwarded to recipients as needed.
- Negotiated and created rental documents for new tenants.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Maintained records of all necessary repairs needed at rental properties and forwarded to service department.
Education
High School Diploma -
East Wake High School
Wendell, NC06.1982
Skills
- Customer Service and Assistance
- Social Perceptiveness
- Creative Solutions
- Reliability and Adaptability
- Great Attention to Detail
- Business Savvy
- Organization Skills
- Project Requirements
- Special Events
- Expense Reports
- Effective Customer Communication
- Construction/Legal Documentation
- Vendor Contracts
- Consultative Sales Approach
- Client Requirements
- Customer Needs Assessment
- Clerical Support
- Outbound Calls
- Complex Problem-Solving
- Business Correspondence
- Multitasking and Organizing
- Scope of Work Development
- Corrective Actions
- Credit and Debt Card Processing
- Industry Trends Knowledge
- Reading Comprehension
- Team Meetings
- Performance Goals
Accomplishments
Multiple Parade of Homes winner yearly for over 20 years as a Design Consultant.
Volunteer Work
Volunteered for over 20+ years at my children's schools by attending all field trips and participating in the PTO organizing all fundraisers, school events provided by the Parent Teacher Organization.
Volunteered for 20 years at a local Fire Department organizing all Christmas parties, decorating for parties and retrieving all gifts for members and family members.
Also organized all Fireman's Day events including the sale of ads and providing all ad layouts to local newspaper in appropriate time, recruiting food vendors, events for children and adults, recruiting and organizing volunteer help as well as decorating for such events for over 20 years.
Timeline
Design Consultant
Selections By Denise (Full Time/Part Time)
2016.07 - Current
Administrative Assistant/Design Consultant
Construction Industry (Full Time)
1998.08 - 2016.07
Medical Office Assistant
Strategic Alliance (Full Time)
1990.07 - 1993.01
Administrative Assistant
Triangle Pump And Tank (Full/Part Time)
1990.01 - Current
Real Estate Office Assistant
Marshburn Realty (Full Time)
1986.02 - 1990.12
Administrative Assistant
Philip R Whitley, Attorney (Part Time)
1985.05 - 1986.06
Legal Secretary Assistant
Calder And Narron Attorneys (Part Time/Full Time)
1982.08 - 1986.02
Pharmacy Assistant
Knightdale Pharmacy (Part Time)
1980.08 - 1982.08
High School Diploma -
East Wake High School
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