Denise Brown
Conyers,GA
Summary
Dedicated veteran professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
47
47
years of professional experience
Work History
Operation Clerk
Old Dominion Freight Line
01.1998 - 01.2024
- Answered telephones and emails in a prompt and courteous manner to provide customer service including setting appointments and tracing shipments.
- Prepared and maintained daily paperwork to move freight including DOT files to ensure confidentiality, accuracy and timeliness.
- Prepared a variety of documents and reports using AS400 and SAP.
- Scanned documents such as Bill of Ladings and Delivery Receipts into our system.
- Closed city pickups to the dock and generate manifests for the dockworkers.
- Assisted supervisors with assigning drivers to routes and processing drivers’ paperwork.
- Prepared a variety of transportation related documents including dock delivery/drop offs, driver returns, and damage/overage documents.
- Provided exceptional customer service to internal and external customers.
Administrative Specialist
US Army
01.1977 - 04.1998
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
Education
Associate of Business Administration -
Georgia Perimeter College
Decatur, GA05.1999
Skills
- Warehouse Operations
- Microsoft Office
- Operational Excellence
- Scheduling appointments
- Filing systems
- Maintaining records
- Data Compilation
- Production Scheduling
- Documentation processing
Timeline
Operation Clerk
Old Dominion Freight Line
01.1998 - 01.2024
Administrative Specialist
US Army
01.1977 - 04.1998
Associate of Business Administration -
Georgia Perimeter College
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