Denise Buchanan
Gilbert,SC
Summary
Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Barista/Bartender
Lowes Food
Lexington, SC
09.2021 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Cultivated warm relationships with regular customers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Prioritized drink requests while managing interruptions.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Operated espresso machines and commercial coffee brewers to create beverages.
Car Salesman
Dick Dyer Toyota
Columbia, SC
01.2021 - 04.2021
- Answered telephone and email inquiries from potential customers.
- Effectively located merchandise across various stores to address customer needs.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Maintained compliance with all service, quality and regulatory standards.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Contacted associated dealerships to locate desired vehicles meeting customer specifications.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Administrative Assistant
Alabama Power Company
Dadeville, AL
11.2012 - 09.2013
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Maintained clean reception area, including lounge and associated areas.
- Screened all visitors and directed them to correct employee or office.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Entered payrolls for all contractors who worked at Alabama Power Company Dadeville office.
Unit Secretary/PAR III
Huntington Memorial Hospital
Pasadena, CA
10.2010 - 08.2012
- Registers patients and/or responsible party in timely and efficient manner using multiple methods of communications. Obtains required admission information such as patient insurance/ financial information, demographics and ensures that accurate medical record is created. Promotes accurate billing information and dissuades fraudulent use of insurance.
- Executes pre-registration and pre-authorization process by obtaining necessary documentation from patient, patient's physician, and insurance company.
- Collects appropriate monies due or arranges for payment plans with each patient. Reviews and discusses all patient financial responsibility at appropriate time in admission process.
- Maintains patient records regarding all non-clinical patient information.
- Coordinates with all departments for patient services and information.
- Perform other duties as assigned. Must be HIPAA compliant.
Medical Assistant/ Scheduler/Receptionist
Dermatology of Lexington
Lexington, SC
08.2008 - 07.2010
- Prepared necessary surgical dressing and instruct patients in post-operative wound care, such as dressing changes and appropriate use of medications.
- Responsible for preparing dermatology patients for examination and/or treatment and surgically assisting Physician as directed.
- Courteously escorted patients to examination room noting subjective complaints in patient's chart and setting flag to alert Physician that patient is ready.
- Assist with cosmetic procedures as directed by Physician.
- Accurately completed necessary paperwork associated with patients visit.
Skills
- Gathering Information from Patients
- Communicating to Patients and Families
- Administrative and Office Support
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Organized and Efficient
- Claims Handling and Coverage Verification
- Patient Registration
- Outbound Calling
- Schedule Coordination
- Attention to Detail
- Insurance Authorizations
- Insurance Forms Processing
- Multi-Line Telephone Systems
Timeline
Barista/Bartender
Lowes Food
09.2021 - Current
Car Salesman
Dick Dyer Toyota
01.2021 - 04.2021
Administrative Assistant
Alabama Power Company
11.2012 - 09.2013
Unit Secretary/PAR III
Huntington Memorial Hospital
10.2010 - 08.2012
Medical Assistant/ Scheduler/Receptionist
Dermatology of Lexington
08.2008 - 07.2010
Similar Profiles
Colleen MccreeeryColleen Mccreeery
Deli Clerk at Lowes FoodDeli Clerk at Lowes Food
Anthony TrimbleAnthony Trimble
Stocker Associate at Lowes FoodStocker Associate at Lowes Food
Julia McGheeJulia McGhee
Bakery Department Manager at Lowes FoodBakery Department Manager at Lowes Food
Jason JonesJason Jones
Senior Investigator at Lexington County Sheriff's DepartmentSenior Investigator at Lexington County Sheriff's Department
Jenny BakerJenny Baker
General Manager at Dunkin' BrandsGeneral Manager at Dunkin' Brands