Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Bufford

Washington,DC

Summary

Administrative professional with 15 years of experience coordinating office management and special projects with a high degree of efficiency. Serve point person for managers and team members to ensure proper lines of communication. Maintains excellent communication skills, problem resolution abilities and a superior level of confidentiality. Meets
deadlines and works with a high level of multicultural awareness and adaptability.

Overview

13
13
years of professional experience

Work History

Psychiatric Rehabilitation Counselor

Together Everyone Achieves More
Largo, Maryland
09.2019 - Current
  • Handled caseload of more than 35 clients.
  • Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Developed team communications and information for meetings.
  • Created plans and communicated deadlines to complete projects on time.
  • Created spreadsheets to determine new clients and discharges.
  • Database management.

Patient Financial Services Representative (Lead)

INOVA Health Systems
Falls Church, VA
04.2014 - 09.2019
  • Managed daily operations for staff of 7 as Team Lead.
  • Handled 65 calls per day to address customer inquiries and concerns.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Entered client details and notes into system for interdepartmental access and review.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Clincial Administrative Coordinator

Alexandria Podiatry Asssociates
Alexandria, VA
01.2013 - 01.2014
  • Handled patient scheduling, check-in, check-out and processing.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Communicated pertinent information and instruction for specific physicians orders to health team members, including completion of interdisciplinary referral.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
  • Monitored and directed incoming mail and prepared outgoing mail.

Paralegal Assistant

Law Office Of David L. Shurtz
Arlington , VA
06.2006 - 01.2010
  • Generated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Answered client calls to respond to inquiries, using open-ended questioning skills to attain applicable information.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Managed billable hour tracking, payroll, client invoicing and schedules for 10-attorney office.
  • Analyzed client balance sheets for auditing purposes.

Education

No Degree - Early Childhood Education

Eastern Gateway Community College
Steubenville, OH

Skills

  • HIPPA Compliance
  • Profit Improvements
  • EPIC Operations experience
  • MS Office Proficiency
  • Data Collection
  • Microsoft Outlook
  • Excel
  • Business Development
  • WorkBrain Operations experience

Timeline

Psychiatric Rehabilitation Counselor

Together Everyone Achieves More
09.2019 - Current

Patient Financial Services Representative (Lead)

INOVA Health Systems
04.2014 - 09.2019

Clincial Administrative Coordinator

Alexandria Podiatry Asssociates
01.2013 - 01.2014

Paralegal Assistant

Law Office Of David L. Shurtz
06.2006 - 01.2010

No Degree - Early Childhood Education

Eastern Gateway Community College

Similar Profiles

CREATE PROFILE
Denise Bufford