Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Business Manager
Access Home Health
Fort Smith, AR
2022.03 - Current
Provided training sessions for employees on new software systems used in business operations.
Interacted with customers and vendors with utmost professionalism to solve various problems.
Maintained financial records, prepared budgets, and monitored expenditures.
Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
Billing Specialist
Richter Healthcare Consultants
Fort Smith, AR
2019.01 - 2022.03
Communicated account status to clients.
Produced and analyzed statistical reports for past-due patient accounts.
Responsible for achieving the team's account goals.
Provided training for team members and other colleagues
Financial Business Office Manager and Human Resource Manager
Legacy Health and Rehab
2017.01 - 2019.01
Managed account receivables.
Performed all billing and collection duties for Medicare, Medicaid, commercial health insurance, Worker's Compensation and automobile insurance.
Responsible for all business communication with the clients.
Team Leader & Private Collections Specialist III
Golden Living
Fort Smith, Arkansas
2012.01 - 2017.01
Managed a team of patient accountants.
Responsible for achieving the team’s account goals, Communicated account status to clients.
Produced and analyzed statistical reports for past-due patient accounts.
Provided training for team members and other colleagues
Finance and Insurance Manager
Paris Ford
Paris, Arkansas
2010.01 - 2012.01
Specialized in providing customer service assistance for vehicle purchases,
Managed finance contracts and payment terms for clients, Administered insurance and service contracts,
Analyzed credit reports and applications to acquire the best interest rate for customers,
Prepared, finalized and filed financial records
Education
Bachelor of Science in Organizational Management -
John Brown University
01.2007
Skills
Budget Administration
Financial Management
Kronos Time Management
AS400
Documentation And Reporting
Customer Service
Operations Management
Customer Retention
Contract Management
Pointcare Click
Staff Training
Client Relationship Management
Timeline
Business Manager
Access Home Health
2022.03 - Current
Billing Specialist
Richter Healthcare Consultants
2019.01 - 2022.03
Financial Business Office Manager and Human Resource Manager
Legacy Health and Rehab
2017.01 - 2019.01
Team Leader & Private Collections Specialist III
Golden Living
2012.01 - 2017.01
Finance and Insurance Manager
Paris Ford
2010.01 - 2012.01
Bachelor of Science in Organizational Management -
John Brown University
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