Denise Butler
Summary
Dynamic professional with a proven track record in administrative and support roles, notably at Progress Industries. Excelled in client relations and data entry, enhancing customer satisfaction and streamlining documentation processes. Demonstrated ability to manage crises and improve operational efficiencies, contributing to increased sales revenue and client base expansion. Skilled in both interpersonal communication and meticulous administrative support.
Overview
7
7
years of professional experience
Work History
Hourly Direct Support Professional
Progress Industries
01.2023 - 08.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Administrative Assistant
Okmulgee Co. Homeless Shelter
09.2023 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Representative
Hanson Directory Serivce
11.2017 - 06.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
No Degree - Medical Coding And Billing
Des Moines Area Community College
Ankeny, IASkills
- Data Entry
- Customer Service
- Call center experience
- Client Relations
- Payment Processing
- Documentation
- Administrative Support
- Clerical Support
- Filing
Timeline
Administrative Assistant
Okmulgee Co. Homeless Shelter
09.2023 - 05.2024
Hourly Direct Support Professional
Progress Industries
01.2023 - 08.2024
Sales Representative
Hanson Directory Serivce
11.2017 - 06.2019
No Degree - Medical Coding And Billing
Des Moines Area Community College
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