Denise Cadena
Alamogordo,United States
Summary
Driven by a passion for excellence, I leveraged my problem-solving abilities and detail orientation at Casa Auto Group to enhance service delivery, achieving high customer satisfaction. Skilled in customer relationship management and service evaluation, I excel in environments requiring multitasking and organizational development.
Overview
11
11
years of professional experience
Work History
BDC Service Coordinator
Casa Auto Group
Alamogordo, United States
02.2023 - 02.2024
- Coordinated and monitored service activities to confirm work met all requirements.
- Communicated with clients and service providers to provide updates on work progress.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Handled incoming calls and inquiries from customers regarding services offered.
Dental Assistant (Contractor)
Holloman Dental Clinic / White Sands Missle Range
Holloman Air Force Base
11.2017 - 03.2022
- Company Overview: (Holloman, AFB)
- Assisted dentists in a fast-paced, high-volume dental office by preparing treatment rooms, sterilizing instruments, and ensuring patient comfort
- Conducted patient intake and recorded medical history, vital signs, and medication lists accurately
- Coordinated with insurance companies to verify coverage and submit claims for reimbursement
- Educated patients on proper oral hygiene techniques and post-treatment care instructions
- Maintained inventory of supplies and equipment, anticipating needs to ensure efficient operation of the dental practice
- (Holloman, AFB)
Medical Assistant
New Mexico Bone & Joint Inst.
09.2017 - 11.2017
- Assigns codes to documented patient care encounters (inpatient and/or outpatient) covering the full range of health care services provided by the VAMC. Patient encounters are often complicated and complex requiring extensive coding expertise. Applies advanced knowledge of medical terminology, anatomy & physiology, disease processes, treatment modalities, diagnostic tests, medications, procedures as well as the principles and practices of health services and the organizational structure to ensure proper code selection.
- Monitors ever-changing regulatory and policy requirements affecting coded information for the full spectrum of services provided by the VAMC. Timely compliance with coding changes is crucial to the accuracy of the facility database as well as all cost recovery programs.
- Assists facility staff with documentation requirements to completely and accurately reflect the patient care provided; provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing. Insures provider documentation is complete and supports the diagnoses and procedures coded.
- Utilizes the facility computer system and software applications to correctly code, abstract, record, and transmit data to the national VA database in Austin. Independently researches references to resolve any questionable code errors; contacts supervisor as appropriate.
- Monitors the status and progress of work and day-to-day adjustments in accordance with established priorities. Instructs employees in specific tasks and job techniques and makes available written instructions, reference materials and supplies. Gives on the job training to new coders and students to provide the individual with the basic knowledge, skill and ability to perform the full range of routine and non-routine responsibilities required.
- Trains and works closely with professional and administrative staff to assist in the development, maintenance and usage of ICD and CPT codes to ensure accurate data capture.
- Identifies training needs of individuals based on productivity and accuracy reports, rejects from billing, and spot checks. Makes recommendations to supervisor concerning disciplinary actions due to insufficient performance and identifies continuing education needs.
- Takes the initiative in one-on-one provider training to improve health record documentation for the episodes of care provided. Has constant interaction with health care providers evaluating and communicating with the expectation on improving health record documentation which will result in improved patient care and improved revenue generation.
- Educates providers through feedback, email queries, or informal meetings. Participates in the orientation of House Staff from affiliated medical schools and other personnel as needed.
Dental Assistant
Smiles Forever
01.2016 - 09.2017
- Assisted physicians during patient examinations, taking vital signs and documenting patient histories
- Prepared examination rooms and ensured they were stocked with necessary supplies for procedures
- Scheduled patient appointments, managed medical records, and ensured proper billing and coding procedures
- Assisted in routine dental procedures including cleanings, X-rays, and fluoride treatments
- Prepared and sterilized dental instruments and equipment for use by the dentist
- Educated patients on proper oral hygiene techniques and post-operative care instructions
- Maintained accurate patient records and treatment plans
- Communicated effectively with patients to ensure a comfortable and positive dental experience
Certified Nurse Assistant
Casa Arena Blanca
02.2013 - 05.2014
- Provided compassionate and attentive care to patients in a long-term care facility, assisting with daily activities such as bathing, dressing, and feeding
- Monitored vital signs and reported any changes in health status to nursing staff, ensuring timely and appropriate interventions
- Collaborated with healthcare team to develop and implement individualized care plans for patients, promoting their physical and emotional well-being
- Assisted in patient transfers and mobility exercises, prioritizing patient safety and comfort at all times
- Maintained accurate and thorough documentation of patient care activities and communicated effectively with healthcare team members to provide continuity of care
Education
Registered Dental Assistant -
Vista College
El Paso, TX07.2015
High School Diploma -
Alamogordo High School
Alamogordo05.2010
Skills
- Notetaking and documentation
- Service monitoring and evaluation
- Detail orientation
- Telephone communication
- Problem-solving abilities
- Organizational Development
- Time management abilities
- Conflict Resolution
- Multitasking Abilities
- Performance Management
- Customer Relationship Management
Languages
- English
- Spanish
Timeline
BDC Service Coordinator
Casa Auto Group
02.2023 - 02.2024
Dental Assistant (Contractor)
Holloman Dental Clinic / White Sands Missle Range
11.2017 - 03.2022
Medical Assistant
New Mexico Bone & Joint Inst.
09.2017 - 11.2017
Dental Assistant
Smiles Forever
01.2016 - 09.2017
Certified Nurse Assistant
Casa Arena Blanca
02.2013 - 05.2014
Registered Dental Assistant -
Vista College
High School Diploma -
Alamogordo High School
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