Denise Calef

Penn Valley,CA

Summary

As a highly motivated and accomplished Security Shift Lead, I am seeking the Administrative Assistant position (Gate Access and Violations) at the Lake Wildwood Association. I bring strong problem-solving, process-improvement, and team-collaboration skills, along with a detail-oriented approach. I am confident in my ability to work with management to support and advance the association’s objectives and vision.

Overview

2027

years of professional experience

Work History

Shift Lead and Security Guard

Stonegate Protection

Roseville, CA

10.2020 - Current

In the absence of the Site Manager, supervised daily operations, ensuring adherence to safety protocols and company policies.
Trained new team members on operational procedures and customer service standards.
Conducted training performance evaluations and provided constructive feedback to staff members.
Managed inventory control processes for supplies, optimizing stock levels and minimizing waste.
Implemented process improvements that enhanced workflow efficiency and team productivity.
Wrote detailed reports of security breaches and investigations.
Developed operations policies and emergency evacuation plans, ensuring staff readiness in case of incident.
Evaluated security systems for effectiveness, recommending upgrades as asked and when necessary.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Owner, Manager, Consultant

Self Employed Services

Penn Valley And San Francisco, CA

1992 - 2020

Developed comprehensive service offerings, training programs and instructional processes to meet diverse client needs
Managed client relationships to ensure satisfaction and repeat business
Streamlined operations through the implementation of efficient processes
Oversaw financial management, including budgeting and expense tracking
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Interacted well with customers to build connections and nurture relationships.
Accomplished multiple tasks within established timeframes.

District Consulting Manager

Deltak, Inc.

Kensington, IL

1979 - 1986

Led cross-functional teams to develop and implement strategic project plans.
Optimized consulting processes to enhance client engagement and satisfaction.
Analyzed market trends to identify opportunities for business growth and improvement. Developed a segment of the company that brought in millions of dollars of revenue.
Designed and delivered training programs to elevate corporate and team performance and knowledge.

Education

Bachelor of Science - Liberal Arts And Psychology

University of California

Los Ángeles, CA

Skills

Empathy: Understands residents’ perspectives and demonstrates genuine care in resolving their concerns and frustrations
Active Listening: Pays close attention to the details of each issue presented, rather than simply planning the next response
Problem-Solving and Resourcefulness: Thinks quickly, adapts as needed, and uses available systems and resources to identify the best possible solution
Patience and De-escalation: Remains calm and composed when handling unexpected situations or working with upset residents, guests, contractors, and callers
Clear Communication: Uses clear, concise language when speaking with residents and preparing reports Builds rapport and trust by reviewing prior documented contacts and issues to provide a seamless communication experience
Knowledge of Association Covenants, Rules, and Regulations: Brings 26 years of community residency combined with nearly six years of Security Guard and Shift Lead experience

Tenacity: Remains consistent, focused, and persistent throughout difficult or challenging situations
Adaptability: Communicates effectively across multiple platforms, including phone calls, online chats, and in-person interactions
Positive Attitude: Maintains a professional, positive outlook even during high-pressure situations, including power outages and potential evacuations
Hardware and Software Proficiency: Skilled on both PC and Mac platforms, with experience using Microsoft products, Photoshop for presentations and training documentation, and PDF technologies
Software Systems: Proficient in ABDI software, familiar with, and able to quickly learn and excel in Jonas

Timeline