Denise Campbell

• Improved patient satisfaction by efficiently registering patients and verifying insurance information.
• Streamlined the admission process for enhanced patient experience and reduced wait times.
• Enhanced revenue collection by accurately identifying, obtaining, and posting co-payments and deductibles.
• Facilitated timely appointment scheduling for improved patient access to healthcare services.
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
• Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
• Reduced errors in data entry by meticulously updating patient demographic information as needed.
• Promoted a positive hospital image through exceptional customer service during initial contact with patients.
• Nurtured relationships with referring providers to maintain continuity of care for patients transitioning between services.
• Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
• Supported hospital charity programs by screening eligible patients for financial assistance options.
• Coordinated interpreter services when necessary to eliminate language barriers between staff and patients.
• Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
• Streamlined pre-authorization requirements for various tests or procedures, reducing delays in treatment plans.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
• Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Providing excellent customer service by promptly answering patient inquiries.

Resolved patient billing issues in line with established guidelines.