Denise Campbell
Sanford,NC
Summary
Accomplished MDS Nurse with a proven track record at Sanford Health and Rehabilitation, where enhanced patient care through meticulous documentation and critical thinking. Skilled in HIPAA compliance and leadership, Dedication to detail and effective communication fostered a positive environment, elevating patient satisfaction and care standards. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
Work History
MDS Nurse
Sanford Health and Rehabilitation
07.2013 - Current
- Maintained accurate medical records, ensuring proper reimbursement for services provided to patients.
- Contributed to positive patient outcomes by identifying areas for improvement in care plans based on MDS data analysis.
- Provided comprehensive training for nursing staff on MDS processes, leading to improved assessment quality.
- Demonstrated strong critical thinking skills in the analysis of complex medical information, ensuring accurate representation within the MDS system.
- Facilitated timely completion of MDS assessments through effective time management and organization skills.
- Evaluated patient histories, complaints, and current symptoms.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Nurse
Liberty Commons Health and Rehabilitation
07.2008 - 07.2013
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in healthcare team.
- Educated family members and caregivers on patient care instructions.
Technical Support Representative
Sprint Center
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
Education
Associate of Science - Nursing
Central Carolina Community College
Sanford, NC12.2007
Associate of Science - Electronic Engineering
Central Carolina Community College
Sanford, NC05.1995
Skills
- HIPAA Compliance Understanding
- Critical thinking abilities
- Leadership and supervision
- Documentation accuracy
- Assessment coding
- Time Management
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Active Listening
- Self Motivation
- Accurate Documentation
Timeline
MDS Nurse
Sanford Health and Rehabilitation
07.2013 - Current
Nurse
Liberty Commons Health and Rehabilitation
07.2008 - 07.2013
Technical Support Representative
Sprint Center
Associate of Science - Nursing
Central Carolina Community College
Associate of Science - Electronic Engineering
Central Carolina Community College
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