Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

Denise Canela

Las Vegas

Summary

Organized independent worker with strong time professional skills. Detail-oriented and able to learn new tasks quickly and effectively. Able to provide great customer service so guest will have an exceptional experience. Server bringing enthusiasm, dedication, and exceptional work ethic. Trained in customer service with knowledge of high standard work environment. Respectful under any circumstances and will handle any situation in a professional manner.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Republic Services
09.2022 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Dispatcher

Sutherland Global Services
07.2016 - 07.2022
  • Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
  • Record details of calls, dispatches, and messages.
  • Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
  • Scan status charts and computer screens, and contact emergency response field units to determine emergency units available for dispatch.
  • Learn material and pass required tests for certification.
  • Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

Sales

Cricket Wireless
03.2014 - 07.2016
  • Delivers exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase store sales.
  • Managed closing duties, including restocking items, maintain cleanliness and reconciliation of the cash drawer.
  • Regularly checks on guest to ensure satisfaction.
  • Skillfully anticipated and addressed guests' service needs.
  • Sales targeted job.

Education

High School Diploma - undefined

Valley High School
Las Vegas, Nevada
06.2011

Skills

  • Works well under pressure
  • Extensive hospitality background
  • Exceptional interpersonal skills
  • Willing to take initiative
  • Active Listening
  • Computers and Electronics
  • Upbeat, outgoing and positive
  • Highly responsible and reliable

Language

Able to speak fluent English and Spanish

Timeline

Customer Service Representative

Republic Services
09.2022 - 05.2025

Dispatcher

Sutherland Global Services
07.2016 - 07.2022

Sales

Cricket Wireless
03.2014 - 07.2016

High School Diploma - undefined

Valley High School

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