Denise Carlo
New York,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
MANAGER
STEPS NEW YORK
New York
05.2018 - 04.2024
- Operated Cash registers, Managed financial transactions and balanced drawers
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Priced and displayed clothing in a fashionable manner to increase sales
- Created and managed weekly schedules
- Managed Transfers to and from stores
- Addressed customer service issues
- Reported discrepancies on weekly clothing delivery
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
CASHIER
CHIPOTLE MEXICAN GRILL
11.2015 - 04.2017
- Resolved customer complaints professionally in accordance with company policy.
- Served food in a timely manner while ensuring food safety
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
EDWARD A REYNOLDS HIGH SCHOOL
New York, NY06.2017
Skills
- Proficient with Pos systems
- Staff retention
- Relationship building
- Proficient with Microsoft word, excel and google sheet
- Active listening/ Customer service
- Time management
- Conflict resolution
- Confidentiality
- Empathy
- Technical Proficiency
- Customer relationship management
- Schedule Preparation
- Policy Implementation
Languages
English
Full Professional
Spanish
Professional
Timeline
MANAGER
STEPS NEW YORK
05.2018 - 04.2024
CASHIER
CHIPOTLE MEXICAN GRILL
11.2015 - 04.2017
EDWARD A REYNOLDS HIGH SCHOOL
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