Denise Carlton
Wintet Haven,Florida
Summary
Dynamic and results-driven professional with extensive experience as an Owner/Operator Truck Driver at DRC Transport Service LLC. Proven expertise in DOT compliance and safe driving practices, consistently achieving on-time deliveries while fostering strong client relationships. Recognized for critical thinking and self-motivation, enhancing operational efficiency and customer satisfaction.
Overview
35
35
years of professional experience
Work History
Owner/Operator Truck Driver
DRC Transport Service LLC
Ohio City, OH
07.2021 - 08.2025
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maintained current Class Type CDL
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fastened chains, straps, covers, and binders to secure load during transit.
Courier Driver
Rocket Exp LLC
06.2005 - 07.2025
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Improved route efficiency with meticulous planning and GPS technology.
- Achieved high customer feedback scores, demonstrating exceptional interpersonal skills during deliveries.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
- Delivered wide range of items, from documents to large parcels, showcasing versatility.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Obtained signatures for delivery documents and packages.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Tracked delivery status and updated customers for expected delivery time.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Ride Share Driver
Uber And Lyft
07.2023 - 06.2025
- Resolved passenger concerns and complaints promptly while maintaining professionalism.
- Developed effective communication skills through daily engagement with diverse riders.
- Followed company policies when interacting with passengers to ensure adherence.
- Provided assistance with luggage loading and unloading to enhance customer satisfaction.
- Established lasting relationships with passengers through friendly and professional service.
- Increased repeat business through outstanding customer service, resulting in positive platform reviews.
- Secured high ratings on post-trip surveys for timely service and vehicle upkeep.
Distribution Driver
Hogan Trucking
Florida City, FL
06.2024 - 09.2024
- Implemented cost-saving measures such as consolidating loads whenever possible to reduce overall transportation expenses.
- Managed paperwork accurately, maintaining detailed records of deliveries, product returns, or damages for tracking purposes.
- Reduced fuel costs through strategic route planning and efficient driving techniques.
- Conducted routine maintenance checks on the company vehicle, identifying potential issues early for prompt resolution.
- Navigated complex roadways using GPS technology, ensuring on-time deliveries without delay or error.
- Streamlined warehouse operations for improved distribution by implementing an effective inventory management system.
Distribution Driver
CLT Transporting
Florida
02.2024 - 02.2024
- Implemented cost-saving measures such as consolidating loads whenever possible to reduce overall transportation expenses.
- Managed paperwork accurately, maintaining detailed records of deliveries, product returns, or damages for tracking purposes.
- Operated light trucks to deliver loads as far as Number miles from home location.
Courier Driver
United States
Haines City, FL
09.2021 - 04.2022
- Implemented cost-saving measures such as consolidating loads whenever possible to reduce overall transportation expenses.
- Managed paperwork accurately, maintaining detailed records of deliveries, product returns, or damages for tracking purposes.
- Reduced fuel costs through strategic route planning and efficient driving techniques.
- Conducted routine maintenance checks on the company vehicle, identifying potential issues early for prompt resolution.
Car Hauler
Carvana LLC
Haines City, FL
03.2021 - 01.2022
- Implemented cost-saving measures such as consolidating loads whenever possible to reduce overall transportation expenses.
- Managed paperwork accurately, maintaining detailed records of deliveries, product returns, or damages for tracking purposes.
- Reduced fuel costs through strategic route planning and efficient driving techniques.
- Conducted routine maintenance checks on the company vehicle, identifying potential issues early for prompt resolution.
Courier Contractor
Werner Enterprises
Omaha, TX
02.2016 - 02.2020
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
Cargo Driver
United States Cargo and Courier Services
Columbia Ohio
01.1991 - 01.1995
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Reduced delivery times with careful planning and route optimization.
Education
General Studies
Mckinley Sr. High School
Canton, OH06.1982
Skills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety management
- Self-motivation and discipline
- Truck loading and unloading
- Critical thinking
- Route planning
Timeline
Distribution Driver
Hogan Trucking
06.2024 - 09.2024
Distribution Driver
CLT Transporting
02.2024 - 02.2024
Ride Share Driver
Uber And Lyft
07.2023 - 06.2025
Courier Driver
United States
09.2021 - 04.2022
Owner/Operator Truck Driver
DRC Transport Service LLC
07.2021 - 08.2025
Car Hauler
Carvana LLC
03.2021 - 01.2022
Courier Contractor
Werner Enterprises
02.2016 - 02.2020
Courier Driver
Rocket Exp LLC
06.2005 - 07.2025
Cargo Driver
United States Cargo and Courier Services
01.1991 - 01.1995
General Studies
Mckinley Sr. High School