Microsoft office
Denise Carter
Nashville,TN
Summary
Forward-thinking Operations Specialist bringing 6 years of expertise in Medical Billing for sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft and [Microsoft Office]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resource Correspondent Rep
Parallon Healthcare
09.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
OR Attendant
HCA SKYLINE HOSPITAL
03.2018 - 09.2021
- Improved patient care by meticulously preparing surgical equipment and maintaining a sterile environment in the operating room.
- Enhanced surgical team efficiency by setting up operating rooms according to surgeon preferences and procedure requirements.
- Maintained optimal inventory levels for surgical supplies through effective communication with supply chain management teams.
- Reduced risk of infection for patients through diligent sterilization and organization of surgical instruments before, during, and after surgeries.
- Upheld high standards of patient confidentiality and HIPAA compliance in all aspects of surgical care documentation.
- Supported perioperative nursing staff with patient transfers from pre-operative holding areas to the operating room suite for smoother transitions throughout the day.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Collected, prepared and disposed of medical specimens.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
- Transported patients to and from surgeries to promote timely operating room turnover.
OPTICAL SCANNING
Parallon Healthcare
03.2015 - 08.2021
- Utilized RF scanning equipment proficiently, ensuring proper tracking of picked items.
- Streamlined customer check-in process by implementing digital ticket scanning technology at entrances.
- Expedited prescription orders processing timeframes by coordinating with optometrists and optical labs, ensuring a quick turnaround time for patients.
- Expedited order fulfillment processes through proficient use of barcode scanning technology during picking and packing activities.
- Improved package processing efficiency by accurately scanning and sorting packages according to size, weight, and destination.
- Enhanced document organization by scanning and indexing various materials.
- Handled delicate materials such as historical documents or fragile items with care during the scanning process, preserving their integrity while still obtaining high-quality images for digitization purposes.
- Streamlined processes for document scanning, archiving, and retrieval to increase overall productivity in the workplace.
- Ensured timely completion of scanning projects, prioritizing tasks based on deadlines and importance.
- Supported team members by assisting with troubleshooting problems and sharing valuable knowledge about scanning process.
- Digitalized paper documents by scanning and uploading to electronic database.
- Increased digital accessibility of archived materials through scanning, metadata creation, and online database management.
- Safeguarded sensitive information with adherence to strict security protocols during scanning process.
- Enhanced productivity with efficient scanning techniques, resulting in faster turnaround times for clients.
- Improved pick accuracy using barcode scanning technology for item verification during the order fulfillment process.
- Delivered high-quality images for accurate diagnoses by adhering to established scanning protocols and guidelines.
- Supported office teams with administrative tasks such as photocopying, scanning, or data entry whenever required, improving overall productivity levels significantly.
- Enhanced operational flow by effectively utilizing RF scanning technology during inventory management tasks.
- Expedited document processing by accurately scanning, indexing, and filing paperwork for easy retrieval when needed.
- Enhanced warehouse efficiency through proper utilization of RF scanning equipment for accurate inventory management.
Education
No Degree - Education
Tennessee State University
Nashville, TNHigh School Diploma -
Westwood High
Memphis, TN05.1984
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Records Management
- Client Service
- Analytical Thinking
- Data Analysis
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Certification
BLS, HCA,2024
Additional Information
I was nominated for The First Humanitarian Award in February 21,2006.
One Award that I will always cherrish and hope to win .
Playing the Clarinet
I have been playing the clarinet since I was twelve and joined the Tennessee State University Aristocrat of bands.
Software
Timeline
Resource Correspondent Rep
Parallon Healthcare
09.2021 - Current
OR Attendant
HCA SKYLINE HOSPITAL
03.2018 - 09.2021
OPTICAL SCANNING
Parallon Healthcare
03.2015 - 08.2021
No Degree - Education
Tennessee State University
High School Diploma -
Westwood High