Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DENISE CARUSO

ORLANDO,FL

Summary

Experienced team player with a positive demeanor, skilled in building relationships with customers and colleagues. Specializing in quality, speed, and multitasking. Bringing energy and results-driven focus to work. Passionate about fostering connections, forming partnerships, and driving business growth. Acquired expertise in prioritizing tasks and meeting deadlines. Open to new challenges and opportunities for professional development.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Accounting Clerk

Carl Black Of Orlando
06.2022 - Current
  • Supported audit preparations by compliancies new and used car deals through meticulous documentation review.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Process warranty product cancellations and mail out cancellation checks to customers. Answer any phone calls and or emails that customers had regarding warranty product cancellations.
  • Assisted co-workers with billing and reporting new vehicle purchases.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

BDC Service Representative- Team Lead

Carl Black Of Orlando
03.2016 - 06.2022
  • Trained new personnel regarding company operations, policies, and services.
  • Effective liaison between customers and internal departments.
  • Implemented and developed customer service training processes.
  • Adhere to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge, and customer demands.
  • Set the overall vision and provided team leadership.
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified department.
  • Scheduled and confirmed appointments for the Service Department.

Customer Service Representative- Temp Agent

Orange County Solid Waste Division
01.2016 - 03.2016
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
  • Entered customer interaction details in MAXIMO to track requests, document problems, and record solutions offered.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Receptionist/Medical Billing Representative

Medisund Solutions
08.2015 - 01.2016
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted patients by determining financial assistance available and setting up payment plans.
  • Analyzed complex Explanation of Benefits forms to verify the correct billing of insurance carriers.

Business Development Representative- Service Dept.

Carl Black Of Orlando
12.2013 - 08.2015
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Scheduled appointment to resolve more complex issues.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Entered customer interaction details in CRM to track requests, document problems, and record solutions offered.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments.
  • Managed schedules, accepted time off requests, and found coverage for short shifts.

Front Desk/ Receptionist

Fogarty Chiropractic Life Clinic
10.2013 - 12.2013
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash, and overseeing the waiting room.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Promptly answered a multi-line phone system and greeted callers enthusiastically.

Hostess

Baja Tavern & Eats
02.2013 - 04.2013
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Front Desk Clerk/Receptionist

Roland Martin Marina
07.2008 - 04.2011
  • Explained details regarding property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.

Service Cashier/Receptionist

Greenway Ford
03.2007 - 10.2007
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Counted cash in the register drawer at the beginning and end of shift.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.

Service Cashier

Lexus of Orlando
04.2006 - 01.2007
  • Counted cash in the register drawer at the beginning and end of shift.
  • Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
  • Printed repair orders, parts invoices, bills, and itemized lists to show the amount due and collected from customers in cash, check, or authorized charge account.
  • Liaised between service manager and service team by greeting customers and answering calls to promote a smooth transition of all service functions.
  • Assisted customers by answering questions and fulfilling requests.

File Clerk

Martindale Law Group
01.2006 - 04.2006
  • Processed correspondence, including post office pick-ups, sorting, and distribution to appropriate parties.
  • Examined, categorized, and sorted incoming documents.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
  • Directed incoming calls to internal personnel and departments, routing to the best-qualified department.

Education

No Degree - Office Administration

Eastern Florida State College
Cocoa, FL

Associate of Science - Human Resources

Valencia College
Orlando, FL

Skills

  • Training development
  • Proficient in handling multi-line phone systems
  • Professional demeanor
  • Customer and Client Relations
  • Organization skills
  • Sorting and labeling
  • Scheduling
  • Administrative support
  • Time management
  • Mail handling
  • Inbound and Outbound Calling
  • MS Office
  • Type 50 WPM
  • Maintaining Files
  • Clerical support
  • Document scanning

Certification

  • Human Resource Specialist
  • Human Resource Generalist
  • Human Resource Management
  • Operations Specialist

Languages

Spanish
Native or Bilingual

Timeline

Accounting Clerk

Carl Black Of Orlando
06.2022 - Current

BDC Service Representative- Team Lead

Carl Black Of Orlando
03.2016 - 06.2022

Customer Service Representative- Temp Agent

Orange County Solid Waste Division
01.2016 - 03.2016

Receptionist/Medical Billing Representative

Medisund Solutions
08.2015 - 01.2016

Business Development Representative- Service Dept.

Carl Black Of Orlando
12.2013 - 08.2015

Front Desk/ Receptionist

Fogarty Chiropractic Life Clinic
10.2013 - 12.2013

Hostess

Baja Tavern & Eats
02.2013 - 04.2013

Front Desk Clerk/Receptionist

Roland Martin Marina
07.2008 - 04.2011

Service Cashier/Receptionist

Greenway Ford
03.2007 - 10.2007

Service Cashier

Lexus of Orlando
04.2006 - 01.2007

File Clerk

Martindale Law Group
01.2006 - 04.2006

No Degree - Office Administration

Eastern Florida State College

Associate of Science - Human Resources

Valencia College

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