Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Denise Caruso

Mineral Ridge,OH

Summary

Dynamic manager with a proven track record at Union Square License (BMV) excelling in team leadership and employee training. Fostered a culture of accountability, enhancing performance outcomes. Skilled in effective time management and advanced problem-solving, driving continuous improvement in customer service while ensuring a safe and organized environment...

Overview

37
37
years of professional experience
1
1
Certification

Work History

Office Manager

Union Square License BMV
12.2010 - 04.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Empowered employees to take ownership of their responsibilities.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed rapport with customers through active listening skills, leading to positive feedback from customers.

Shift Leader

Gordon Food Service
02.2005 - 11.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Deli Clerk

Rulli Brothers
07.1988 - 03.2005
  • Processed customer orders accurately and efficiently, ensuring high levels of satisfaction.
  • Maintained cleanliness and organization of deli counter, promoting a welcoming environment.
  • Operated slicing and packaging equipment, maintaining high standards of food safety and quality.
  • Stocked deli displays, presenting products attractively to enhance customer engagement and sales.
  • Managed inventory levels, optimizing stock to reduce waste and improve availability.
  • Trained and mentored staff on product knowledge and customer service techniques.
  • Oversaw daily operations of deli department, ensuring compliance with food safety regulations.
  • Monitored refrigeration units to ensure compliance with health and safety regulations.

Education

High School Diploma -

Struthers High School
06-1988

Skills

  • Customer relationship management
  • Effective team leadership
  • Skilled in managing multiple tasks
  • Issue management
  • Data management and reporting
  • Proficient in organizing tasks
  • Strong leadership

Accomplishments

  • Exceeded monthly store sales goals 2 months in a row.
  • Supervised team of 5 staff members.
  • Achieved store resets through effectively using planograms'
  • Awarded “Employee of the Month” in 2007
  • I am huge team player
  • I maintain a positive attitude in the workforce
  • Advanced from Deputy Clerk to Office Manager within two years for being very proficient and attention to detail.

Certification

  • Fraud Training to detect fake document's
  • Notary Public

Languages

English
Full Professional

Timeline

Office Manager

Union Square License BMV
12.2010 - 04.2025

Shift Leader

Gordon Food Service
02.2005 - 11.2010

Deli Clerk

Rulli Brothers
07.1988 - 03.2005

High School Diploma -

Struthers High School

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