Denise Casey
Summary
Capable Medical Secretary adept at handling all medical administrative needs for busy Orthopedic practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Overview
35
35
years of professional experience
Work History
Medical Secretary
Dr. Answorth Allen
New York, NY
09.2013 - Current
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Worked in his Queens and Long Island offices as well as West and East Side of Manhattan.
- I also have the ability to work remotely from home when necessary.
Office Manager/Per Diem
Dr. Anne Kelly/Hospital For Special Surgery L.I.
Uniondale, New York
08.2013 - 09.2013
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Developed close working relationships with front office and back office staff.
- Answered telephone calls, routed callers, took messages and provided routine information to callers in a professional & efficient manner.
- Retrieved messages frequently from voicemail (and EMR system where applicable) and returned messages by the end of the business day.
- Confirmed patient appointments via email and/or telephone.
- Schedule patient appointments and other ancillary tests as directed by the physician.
- Create, scan, and file patient charts.
- Prepare patient charts in anticipation of office hours.
- Scan medical records within EMR system.
- Manage billing functions and collect money due at time of visit.
- Check out patients after visit with physician.
Front Desk Administrator
Dr. James Kiernan
Rockaway Park, NY
08.2012 - 09.2013
- Check-out patients following appointment with physician.
- Collect and post patient payments.
- Scan and file medical information into individual patient accounts in EMR.
- Coordinate patient inquiries with physician.
- Settle credit card terminal at the end of each patient appointment day.
- Schedule new patient and follow-up patient appointments.
- Answer incoming calls and take messages.
- Sanitize examining area after each patient use.
- Provide routine information to callers in a professional and efficient manner.
- Perform other duties as assigned.
Practice Manager
Brian Halpern
New York, NY
02.2004 - 08.2012
- Developed close working relationships with front office and back office staff.
- Communicated closely with patients, ensuring medical information was kept private.
- Ordered all office supplies and kept check on inventory levels.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Schedule patient appointments and other ancillary tests as directed by the physician.
- Entered payroll information for employees via Kronos.
- Managed physicians calendar for his practice.
- Answered the phone, routed callers, and took messages.
- Provided routine information to callers in a professional and efficient manner.
- All aspects of medical billing including collection of outstanding balances.
Medical Secretary
Dr. Stephen O'Brien/Hospital For Special Surgery
New York, NY
08.1994 - 02.2004
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Proofread documents and correspondence for accuracy and completeness.
Medical Secretary
Neurological Services Of LI/David M Lowell
Great Neck, NY
09.1993 - 08.1994
- Interacted & communicated with patient's on a daily basis to ensure quality & exceptional customer service.
- Registered & checked out all patient's including scheduling of tests (MRI, CT, and Ultrasound exams), as well as obtain authorizations for respective tests.
- Prepared all patient's medical necessity letters for physician.
- Called in patient prescriptions to respective pharmacies when necessary.
- Handled office inventory including office supplies and medications.
- Medical transcription of EMG, consultation reports, WCB, and No Fault reports via dictaphone.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated customer service, patient scheduling and billing.
Manager
McDonald's Restaurant
Long Beach, NY
10.1987 - 09.1993
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Supervision of 15 employees.
- Payroll.
- Cash Reconciliation.
- Inventory Control.
- Excelled in providing Customer Service.
Education
A.A.S. Degree - Office Technology
Nassau Community College
Skills
- Typing 65 wpm
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Epic (Super User)
- Insurance Verification on multiple platforms on Insurance Company websites (Cigna, BCBS, Oxford, HIP, GHI, Aetna, etc)
- Collection of co-payments & outstanding balances
- Obtaining authorizations for Visco-Supplementation Injections
- Stenography & Medical Transcription
- Preparing Treatment Rooms
- Medical Terminology
- Referral Verification
- Medical Coding
- CPT Coding
- Patient Billing
- Medical Records Verification
- Insurance Authorizations
- Scheduling Tests & Procedures
- Prescription Refills
- Adaptable & Flexible
Community Service
Seasonal fundraiser for the Boy Scouts of America/Troop 147 five times per year based in Rockaway Beach, NY.
Beach Clean-Up & Marched in St. Patrick's Day Parade yearly.
Timeline
Medical Secretary
Dr. Answorth Allen
09.2013 - Current
Office Manager/Per Diem
Dr. Anne Kelly/Hospital For Special Surgery L.I.
08.2013 - 09.2013
Front Desk Administrator
Dr. James Kiernan
08.2012 - 09.2013
Practice Manager
Brian Halpern
02.2004 - 08.2012
Medical Secretary
Dr. Stephen O'Brien/Hospital For Special Surgery
08.1994 - 02.2004
Medical Secretary
Neurological Services Of LI/David M Lowell
09.1993 - 08.1994
Manager
McDonald's Restaurant
10.1987 - 09.1993
A.A.S. Degree - Office Technology
Nassau Community College
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