Denise Castillo
Summary
Skilled and compassionate professional worker with a proven track record at Ambercare Home Health, adept in case management and bilingual communication. Excelled in enhancing client satisfaction through meticulous documentation and compassionate care. Demonstrated expertise in HIPAA compliance and Microsoft Office, significantly contributing to continuous quality improvement and team-oriented environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
13
13
years of professional experience
Work History
Quality Care Home Care
Service Coodinator
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Answer incoming calls and traffic in the office.
- Scheduled home visits with clients.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Service Coordinator/Recruiter Specialist
Ambercare Home Health
04.2020 - 01.2025
- Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
- Ensure all employee records are current, and in compliance.
- On-board, orientation and train new branch administrative, and caregiver employees.
- Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
- Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
- Coordinate Internal Audit Responses to the Contracts
- Supervises monthly Service Monitoring Calls with state Department on Aging
- Files APS Reports and Critical Incident Reports.
- Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter.
- Maintains a high degree of confidentiality at all times due to access to sensitive information.
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
- Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
- Abides by all regulations, policies, procedures and standards.
- Submitted fingerprint paperwork for new hires to obtain a background clearance.
- Performs other duties as assigned.
Quality Assurance Specialist
Ambercare Home Health
10.2019 - 04.2020
- Maintain positive internal and external customer service relationships
- Maintains open lines of communication
- Plans and organizes work effectively and ensures its completion
- Meets all productivity requirements
- Demonstrates team behavior and promotes a team-oriented environment
- Actively participates in Continuous Quality Improvement
- Represents the organization professionally at all times
- Intakes
- Case management
Caregiver
Ambercare Home Health
09.2016 - 10.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Drove clients to doctors' appointments and social outings.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted clients with maintaining good personal hygiene.
- Assisted with meal planning to meet nutritional plans.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Built strong and trusting rapport with clients and loved ones.
Office Manager
Wandel Massey & Associates
01.2015 - 05.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing tenants inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved issues through active listening and open-ended questioning, escalating major problems to higher ups.
- Received payments from tenants for rent.
- Assisted with home inspections.
Barber
Gino Moreno Enterprises, LLC
08.2012 - 01.2014
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
Education
Phlebotomy Certificate
Phlebotomy, Southwest
03-2016
Health Care Assistant
Clovis Community College
Clovis, NM12-2013
Cosmetology
Yuba City College
08-2006
High School Diploma -
Clovis High School
05-1994
Skills
- Case Management
- Intakes
- Bilingual
- Documentation
- Compassionate client care
- Hardworking
- Detail Orientated
- Able to prioritize
- Customer service
- OSHA Universal Precautions
- Microsoft Office
- Software programs
- Able to prioritize
- Care plan adherence
- HIPAA compliance
- Complex Problem-solving
Timeline
Quality Care Home Care
Service Coodinator
03.2025 - Current
Service Coordinator/Recruiter Specialist
Ambercare Home Health
04.2020 - 01.2025
Quality Assurance Specialist
Ambercare Home Health
10.2019 - 04.2020
Caregiver
Ambercare Home Health
09.2016 - 10.2019
Office Manager
Wandel Massey & Associates
01.2015 - 05.2017
Barber
Gino Moreno Enterprises, LLC
08.2012 - 01.2014
Phlebotomy Certificate
Phlebotomy, Southwest
Health Care Assistant
Clovis Community College
Cosmetology
Yuba City College
High School Diploma -
Clovis High School
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