DENISE CASTRO
Houston,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
24
24
years of professional experience
Work History
Real Estate Investor
Self-employed
Houston, Texas
08.2022 - Current
- Actively develop, improve, and renovate properties
- Project scheduling, cost control, and ensuring projects meet strict quality standards
- Prioritizing and completing multiple tasks simultaneously to achieve project goals
- Oversee the construction process and manage the coordination with municipalities
- Land Due Diligence and acquisition
- Coordination between various counterparts in the process, including architects, suppliers, engineers, city planners, inspectors, surveyors, attorneys, etc.
- Obtain building permits and require public approval to begin land development
- Coordinate with development team members and consultants to define scope of work
- Monitor project progress to enforce adherence to deadlines and quality standards
- Sourcing, evaluating, and engaging suppliers based on quality criteria to achieve cost savings and best value
Transactional Coordinator and SCM Analyst
MH Builder
Houston, Texas
09.2021 - 08.2022
- Application of supply chain theory in practice through research and field work
- Create robust, effective processes and improve existing processes to meet organizational performance goals
- Oversee company operations, customer service, and resource management
- Develop, improve, and implement new and existing policies
- Provide extensive training to newly hired contractors and explain corporate policies and processes
- Act as liaison between multiple departments to support operational productivity and represent corporation
- Manage company operations, providing first-class customer service and costeffective management of resources while promoting revenue, profitability, and production growth.
- Contact potential clients to establish rapport and arrange meetings
- Increase the value of current customers while attracting new ones
- Coordinate with sales teams to develop mutually beneficial proposals
- Coordinate with sales teams to develop mutually beneficial proposalsnew ones
- Coordinate with sales teams to develop mutually beneficial proposal excellence.
Procurement and Sourcing Specialist
Schlumberger Global Oilfield Services
Houston, TX
06.2018 - 06.2020
- Partner with the supply chain to establish and maintain effective supplier relationships.
- Served as a champion for several manufacturing plants and increased productivity by 80%
- Actively commuted to plant site locations to improve planning and scheduling related activities
- Sourced material for quoting and substitute product offerings
- Planned MRP material demand to eliminate excess inventory
- Processed quotations and followed through with the •Partner with the supply chain to establish and maintain effective supplier relationships.
- Served as a champion for several manufacturing plants and increased productivity by 80%
- Actively commuted to plant site locations to improve planning and scheduling related activities
- Sourced material for quoting and substitute product offerings
- Planned MRP material demand to eliminate excess inventory
- Partner with the supply chain to establish and maintain effective supplier relationships.
- Served as a champion for several manufacturing plants and increased productivity by 80%
- Actively commuted to plant site locations to improve planning and scheduling related activities
- Sourced material for quoting and substitute product offerings
- Planned MRP material demand to eliminate excess inventory
- Processed quotations and followed through with the completion of the purchasing cycle
- Ownership of the P2P cycle workflow
- Confirmed in-time supply and demand utilizing PIR lead time
- Creation of PO to correct negotiated material cost and to meet lead times, including confirmation of PO and support of Goods Received, following 3-way match principle
- Coordinated interdepartmental activity with quality assurance, manufacturing, purchasing, engineering, inventory control, and expedites
- Established and maintained professional relationship with internal/external customers as well as vendors/ suppliers
- Cross trained in other business modules to communicate interface connections
- Created continuous learning environment and mentored colleagues in system use
- Provided input for ongoing training needs
- Build effective and trusted relationships with internal and external clients and vendors
- SAP knowledge included maintaining Purchase Info Records, Source List and submitting Quality Work Request for Quality Info Records
- Contributed to the reduction of shrinkage by utilizing the most effective business practices.
- Contributed to the reduction of shrinkage by utilizing the most effective business practices.
Board Member, Treasurer, Sourcing Management
HOA Association, Treehouse Condominiums
Houston, TX
05.2016 - 06.2018
- Managed and maintained the facility
- P&L management
- Collaborated with other board members and management team to create, present, and achieve the annual strategy and budget
- Build a should-cost model, created a negotiation plan for all vendor services
- Resolved stakeholder issues efficiently to build loyalty.
- Analyzed budgets, supervised and monitored procurement procedures
- Set action plans for improving lead time, cost reduction and on-time delivery of services
- Identified factors that have an unfavorable financial results (TCO)
- Responsible for delivering a top performing workforce
- Oversaw compliance in alignment with the by-laws and governing documents
- Implemented actions to continually reduce wasted time, money and resources
- Managed spend leakage, suppliers and reviewed contracts
- Lead a campaign to gain stakeholder support and eliminate unfavorable contractors that impacted results.
Commercial Lines Accounts Manager
First Insurance Solutions
Houston, TX
03.2013 - 04.2016
- Specialized coverage for gas stations and retail commercial centers
- Processed applications, payments, corrections, endorsements, and cancelations
- Turned prospects into customers by implementing customer acquisition strategy
- Interviewed prospective clients to assess needs and discuss existing coverage
- Developed, implemented and monitored new underwriting guidelines for the agency
- Promoted agency products to customers in person, on the telephone, and in writing for cross-selling purposes and offering of coverage based on customer needs
- Identified inefficiencies and recommended improvements for customer database
- Specialized coverage for gas stations and retail commercial centers
- Processed applications, payments, corrections, endorsements, and cancelations
- Turned prospects into customers by implementing customer acquisition strategy
- Interviewed prospective clients to assess needs and discuss existing coverage
- Developed, implemented, and monitored new underwriting guidelines for the agency
- Promoted agency products to customers in person, on the telephone, and in writing for cross-selling purposes and offering of coverage based on customer needs
- Identified inefficiencies and recommended improvements for the customer database
- Mentored, coached, and trained three team members in solving customer conflicts, database methods, and procedures
- Created employee training manual that reduced employee training time and expense
- Compiled coverage and rating information in an accessible spreadsheet format
- Submitted up-to-date activity and production logs to agency management for time sensitive opened accounts that were ready to close before the critical renewal date
Executive Producer,TV Personality,Team Lead, Sales
View and Talk Media Group, MCB Network
Houston, TX
02.2011 - 11.2012
- Supported go-to-market strategy
- Managed team members and production staff to achieve deadlines
- Television host, interviewer, and mediator during television broadcast
- Established working relationships with clients, government officials, and media representatives
- Provided support in developing a unique brand identity
- Developed brand identity and distinctive graphic style and tone for company communications
- Devised optimal communications strategies to reach target audiences
- Evaluated advertising and promotions for compatibility with public relations efforts
- Planned and publicized events, negotiated vendor contracts and designed promotional material
- Created content for the organization's annual report and collaborated with the sales team.
Life and Health Insurance Consultant
Cypress Associates
Houston, TX
05.2010 - 02.2011
- Interviewed prospective clients to learn about financial needs and to discuss existing coverage •Identified prospective clients through leads and referrals
- Prepared insurance proposals
- Performed follow-up calls
- Completed requirements and submitted to underwriters
- Explained various insurance policies and products to potential and existing clients
Personal Lines and Inside Sales Insurance Agent
First Insurance Solutions
Houston, TX
09.2006 - 05.2008
- Increased profits by developing, initiating, and managing personal lines operations.
- Developed productive working relationships with car dealers, loan processors, and other business partners in the community.
- Researched coverage and premium options ,and supplied clients with the best coverage available
- Processed payments received from clients promptly according to established procedures.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Engaged customers and provided high level of service by carefully explaining details about documents
- Prepared documents such as applications,endorsements, renewals, cancellations, or other forms required by law or company procedure
- Contacted underwriters and submitted forms to obtain binder coverage
Sales and Marketing Representative
Avon Cosmetics
Houston, TX
07.2005 - 09.2006
- Implemented high-impact strategies to target new business opportunities and new markets
- Presented current promotions various brands at public events and trade shows
- Attended trade shows, sales conferences and taught potential clients about products through seminars and other special events
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented marketing strategies to drive sales growth.
- Gathered customer feedback on product performance and service quality.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Expo, Waitress, Hostess
Red Robin Restaurant
Houston, TX
07.2001 - 02.2004
- Assisted in seating guests at tables or booths.
- Processed payments accurately using cash registers or POS systems.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for thenext shift or large parties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Seasonal Jeweler Sales Associate
Zales Corporation-Gordons Jewelers
Houston, TX
10.2002 - 03.2003
- Meeting or exceeding sales goals
- Leading the customers through the buying process.
- Describe merchandise, and explain the use, operation, and care of merchandise to customers.
- Graded stones based on established levels of symmetry, clarity, and polish
- Provided guidance to customers regarding the care and maintenance of their jewelry purchases.
- Assisted customers with selecting jewelry pieces to match their individual styles.
- Organized the display cases in an attractive manner to encourage sales.
- Maintained strong inventory controls with sound security practices to minimize loss due to employee or customer actions.
- Determined precisely what customers required, available budgets and target recipient for each piece through effective communication techniques.
Education
Master of Science - Supply Chain Management
Michigan State University
05.2022
Bachelor of Science - Supply Chain, Business Management, Logistics, Finance and Supply ChainCoursework
University of Houston
12.2016
Associate of Arts - Business Management
Houston Community College
01.2012
Skills
- SAP
- Database systems
- Vendor Relationship Management
- Fluent in Spanish
- Training & Development
- Relationship Building
- Sourcing and Procurement
- Process Improvement
- Operational Excellence
- Inspection Coordination
- Project Management
- Marketing
- Sales
- Customer Service
Languages
- Bilingual – Spanish/English
- Marketing Background
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Real Estate Investor
Self-employed
08.2022 - Current
Transactional Coordinator and SCM Analyst
MH Builder
09.2021 - 08.2022
Procurement and Sourcing Specialist
Schlumberger Global Oilfield Services
06.2018 - 06.2020
Board Member, Treasurer, Sourcing Management
HOA Association, Treehouse Condominiums
05.2016 - 06.2018
Commercial Lines Accounts Manager
First Insurance Solutions
03.2013 - 04.2016
Executive Producer,TV Personality,Team Lead, Sales
View and Talk Media Group, MCB Network
02.2011 - 11.2012
Life and Health Insurance Consultant
Cypress Associates
05.2010 - 02.2011
Personal Lines and Inside Sales Insurance Agent
First Insurance Solutions
09.2006 - 05.2008
Sales and Marketing Representative
Avon Cosmetics
07.2005 - 09.2006
Seasonal Jeweler Sales Associate
Zales Corporation-Gordons Jewelers
10.2002 - 03.2003
Expo, Waitress, Hostess
Red Robin Restaurant
07.2001 - 02.2004
Master of Science - Supply Chain Management
Michigan State University
Bachelor of Science - Supply Chain, Business Management, Logistics, Finance and Supply ChainCoursework
University of Houston
Associate of Arts - Business Management
Houston Community College
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