Summary
Work History
Education
Skills
Timeline

Denise Chamberlain-Fisher

St Louis,MO

Summary

At Midwest Bank Centre, I excelled as a Universal Banker, leveraging my expertise in branch operations and customer needs assessment to enhance client satisfaction and drive financial advising. My proactive approach and ability to mentor junior staff contributed significantly to our team's performance, showcasing my leadership and cash handling proficiency.

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.

Work History

Universal Banker

Midwest Bank Centre
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
  • Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.

Education

None - Accounting

St. Louis Community College , St Louis, MO

Skills

  • Branch operations
  • Cash handling proficiency
  • Electronic funds transfer
  • Customer needs assessment
  • Wire transfers
  • Financial advising
  • Loan origination
  • Payment processing
  • Document preparation
  • Banking software navigation

Timeline

Universal Banker - Midwest Bank Centre
St. Louis Community College - None, Accounting

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Denise Chamberlain-Fisher