Summary
Overview
Work History
Education
Skills
Timeline
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Denise Champbell-Brown

Charlotte,NC

Summary

Dynamic professional with a proven track record at Angels From Heaven Home Care, excelling in empathetic communication and senior care support. Skilled in effective problem resolution and database management, I enhance team productivity and client satisfaction through proactive engagement and meticulous organization. Committed to promoting independence and quality of life for clients.

Overview

8
8
years of professional experience

Work History

Office Manage/Caregiver Supervisor

Angels From Heaven Home Care
10.2021 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Executive Office Assistant

Right At Home Home Care
08.2018 - 10.2021
  • Maximized productivity within the team with effective calendar coordination across multiple departments to avoid scheduling conflicts.
  • Assisted in the planning and execution of corporate events, resulting in successful networking opportunities for executives.
  • Improved internal communication by maintaining an up-to-date database of employee contact information and departmental assignments.
  • Supported executives in achieving goals by managing schedules, coordinating travel arrangements, and organizing high-level meetings.

Customer Service Agent

IQor Global Services
10.2017 - 03.2018
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Education

Bachelor of Arts - Psychology

College of New Rochelle
New Rochelle, NY
05-2011

Skills

  • Empathetic communication
  • Effective time management
  • Senior care support
  • Effective problem resolution
  • Database management
  • Daily performance analysis

Timeline

Office Manage/Caregiver Supervisor

Angels From Heaven Home Care
10.2021 - Current

Executive Office Assistant

Right At Home Home Care
08.2018 - 10.2021

Customer Service Agent

IQor Global Services
10.2017 - 03.2018

Bachelor of Arts - Psychology

College of New Rochelle

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