Denise Chaney
Case Worker
Desert Hot Springs,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Homeless Facility Worker
Martha's Village And Kitchen
05.2022 - 09.2022
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Reported issues to property manager so effective resolutions could be put into place.
- Checked inventory to restock Type and Type supplies before leaving for job sites.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Executed tasks within time and budget constraints.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
Deli Associate
Jensen's Finest Foods
12.2021 - 02.2022
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Call Center Retention Rep
Spectrum
06.2012 - 09.2014
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Entered orders into Type computer database system.
- Scored in top Number% of employees for successful Action.
Section 8 Case Worker
Housing Authority County Of San Bernardino
01.2006 - 01.2007
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Performed discharge planning, placement monitoring and crisis intervention.
- Managed caseload of individual clients, couples and family therapy sessions.
- Screened, interviewed and selected foster parents.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
- Created treatment or service plan meeting each client's individualized needs.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Assessed needs of each client and recommended appropriate services and resources.
Eligibility Caseworker II
County Of San Bernardino
02.1998 - 02.2006
- Communicated with people from various cultures and backgrounds on application process.
- Documented all communication with applicants and inputted information into system using Software.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Managed processing of financial assistance and food stamp benefits applications.
Reservationist / Call Center
Amtrak Railroad
01.1996 - 05.1998
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Processed over Number debit and credit card and electronic check payments per Timeframe with Software and Software.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
None - Business Administration
Chaffey College
Rancho Cucamonga, CADiploma - General Studies
Pomona High School
Pomona, CA06.1982
Skills
- Daily Cleaning and Sanitation
- Active Listening
- Effective Communication Skills
- Applicant Interviewing
- Eligibility Requirements
- Critical Thinking
- Telephone Etiquette
- Document Verification
- Microsoft Dynamics
- Program Knowledge
- Timely Processing
- Reviewing Benefits
- Client Interviews
- Housing Regulations
- Complex Problem-Solving
- Case Records Review
- Customer Inquiries
- Team Meetings
- Intakes and Assessments
- Resource Information
- Crisis Situations
- Active Listening and Communication
- Onsite Visits
- Public Service
- Administrative Support
- Client Documentation
- Customer Satisfaction
- Public Assistance Programs
- HIPAA Regulations
- Appointment Scheduling
- Procedures Compliance
- Community Resources
- Multicultural Populations
- Creative Solutions
- Confidential Records Management
- Data Entry
- Effective Listening
- Clerical Skills
- Recordkeeping
Timeline
Homeless Facility Worker
Martha's Village And Kitchen
05.2022 - 09.2022
Deli Associate
Jensen's Finest Foods
12.2021 - 02.2022
Call Center Retention Rep
Spectrum
06.2012 - 09.2014
Section 8 Case Worker
Housing Authority County Of San Bernardino
01.2006 - 01.2007
Eligibility Caseworker II
County Of San Bernardino
02.1998 - 02.2006
Reservationist / Call Center
Amtrak Railroad
01.1996 - 05.1998
None - Business Administration
Chaffey College
Diploma - General Studies
Pomona High School
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