Denise Childress
Largo
Summary
Dedicated funeral services professional with expertise in managing complex arrangements and providing compassionate support. Proficient in burial options, documentation, and planning processes. Experienced in handling multiple cases with meticulous attention to detail and strong knowledge of local resources. Recognized for delivering comprehensive assistance to families during difficult times.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Family Service Counselor
Curlew Hills Memory Gardens
Palm Harbor
03.2012 - Current
- Managed cemetery records, including interment and plot information.
- Answered phone calls from customers and responded to inquiries in a timely manner.
- Collaborated with funeral directors to ensure accurate record keeping of burials.
- Assisted customers with purchasing prearrangements, grave sites and arranging memorial services.
- Provided excellent customer service to families during their time of need.
- Conducted tours of the grounds for potential buyers or visitors.
- Responded to customer issues to provide immediate resolution and improve retention.
Funeral Director/Professional Embalmer
Curlew Hills Memory Gardens
Palm Harbor
03.2012 - Current
- Organized and maintained the embalming room, supplies and equipment in an orderly manner.
- Applied cosmetics to deceased persons to create a natural look.
- Perform embalming procedures.
- Maintained records of embalming procedures performed.
- Arrange viewings, funerals, and memorial services as needed.
- Selected appropriate caskets based on family wishes and budget considerations.
- Performed restorative art techniques, such as wax reconstruction or tissue building, when necessary.
- Ensured compliance with health laws, safety regulations, and ethical standards.
Funeral Home Manager
Prevatt Funeral Home
Hudson
08.2006 - 02.2012
- Supervised staff to ensure that quality care was provided in accordance with regulations.
- Ensured compliance with state licensing standards, as well as federal regulatory requirements.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music, and other necessary items.
- Maintained records of all contracts, payments, and services provided.
- Assisted in pre-arranging funerals with clients.
- Prepared obituaries for publication in local newspapers.
- Coordinated arrangements with cemeteries or crematories for the interment or cremation of remains.
- Arranged transportation of the body from the place of death to the funeral home.
- Managed the ordering and inventorying of caskets, urns, and other related merchandise.
- Conducted postmortem care, such as embalming and dressing the deceased for viewing or burial.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Met with client families to discuss service options and pricing plans.
Education
Associate of Science - Mortuary Science
St. Petersburg College
Clearwater, FL07.2006
Skills
- Embalming techniques
- Attention to detail
- Mortuary operations
- Customer education
- Sales strategies
- Communication skills
- Cultural awareness
Additional Information
- One Blood Drive Organizer
- Volunteer for the SPCA and Humane Society
- ICCFA University Graduate
- Member of the NFDA
Certification
CANA Certified
Timeline
Family Service Counselor
Curlew Hills Memory Gardens
03.2012 - Current
Funeral Director/Professional Embalmer
Curlew Hills Memory Gardens
03.2012 - Current
Funeral Home Manager
Prevatt Funeral Home
08.2006 - 02.2012
Associate of Science - Mortuary Science
St. Petersburg College