Denise V. Christinzio
Clementon,NJ
Summary
Accomplished Broker Manager with a proven track record at RE/MAX PREFERRED, enhancing client satisfaction and maximizing gains through expert risk management and negotiation skills. Known for building strong relationships and leading high-performing teams, I excel in client acquisition and relationship management, driving business growth and operational efficiency.
Overview
49
49
years of professional experience
Work History
Broker Manager
RE/MAX PREFERRED
08.2013 - 08.2024
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Worked closely with risk management teams in order to minimize potential losses while maximizing gains for our customers.
- Established strong referral network by cultivating lasting relationships with industry professionals who provided valuable leads.
- Maintained compliance with all regulatory requirements, minimizing risk exposure for both clients and the company.
- Collaborated with other departments, such as marketing and legal, to ensure seamless communication between teams for optimal client experience.
- Adapted quickly to changes in market conditions and regulations, allowing the firm to remain competitive in an ever-evolving industry.
- Conducted thorough market research to identify trends and opportunities for clients, leading to higher returns on investments.
- Resolved any disputes or issues between brokers and clients professionally, maintaining the reputation of the firm at all times.
- Participated in industry conferences, staying up-to-date on the latest trends and developments to provide informed advice to clients.
- Negotiated favorable terms for clients in real estate transactions, resulting in increased revenue for the company.
- Mentored junior brokers, providing guidance on best practices that contributed to their professional growth and success.
- Developed new business relationships by networking with potential clients and offering tailored brokerage solutions.
- Managed a team of brokers, ensuring consistent performance and adhering to company policies and procedures.
- Organized educational seminars on various topics related to investing, attracting new clientele while fostering existing relationships.
- Oversaw promotional activities that generated awareness about our services among prospective clients.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Brokerage Manager
RE/MAX HOME TEAM
03.2010 - 08.2013
- Spearheaded initiatives aimed at improving overall operational efficiency within the brokerage department.
- Managed risk exposure by implementing robust compliance measures and adhering to industry regulations.
- Drove process improvements that streamlined workflows, reducing errors and increasing overall productivity.
- Secured lasting business relationships by providing exemplary customer service and support to clients.
BROKER OWNER
RE/MAX PREFERRED
09.1986 - 08.2010
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
BROKER ASSOCIATE
PAPARONE REALTY
06.1982 - 11.1986
- Evaluated property values using comparative market analysis techniques to advise clients on pricing strategies.
- Optimized sales processes continuously based on customer feedback and changing market conditions.
- Coordinated seamless transaction processes by working closely with mortgage lenders, title companies, and inspectors throughout the sale process.
- Managed a diverse portfolio of properties, optimizing returns for both buyers and sellers.
Real Estate Agent-Salesperson
Continental Real Estate
11.1979 - 06.1982
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Production Coordinator
The Winchell Company
05.1978 - 09.1979
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
Receptionist/Secretary
Kraft Printing Company/CPI
09.1975 - 05.1978
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
REAL ESTATE SALESPERSON LICENSE - REAL ESTATE
SJ PROFESSIONAL SCHOOL OF BUSINESS
West Berlin, NJ05.1979
REAL ESTATE BROKERS LICENSE - REAL ESTATE BROKERS Class
Mel Funk Real Estate School
Cherry Hill, NJ04.1976
Skills
- Contract drafting
- Negotiation expertise
- Client acquisition
- Relationship Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team Building Leadership
- Planning and coordination
- Relationship Building
- Relationship building and management
- Prioritizing and Planning
- Customer relationship development
- Proactive and Focused
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Client Relationship Management
- Analytical Thinking
- Recruitment and hiring
- Know Your Customer
- Goal Setting
- Risk Assessment
- Professionalism
- Staff Management
- Interpersonal Communication
- Staff Training
- Cash Flow Management
- Business Relationship Management
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Work Planning
- Quality Assurance
- Process Implementation
- Workflow Coordination
- Data Analysis
- Sales professional
- Risk Management
- Internal Controls and Reporting Systems
- Professional Demeanor
- Problem-solving aptitude
- Budget Planning
- Sales Support
- Community Networking
- Fraud prevention
- Risk Analysis
- Human resources knowledge
- Operational Reporting
- Risk Mitigation
- Business development expertise
- Business Development
- Asset Control
- Strategy Development
- Revenue Generation
- Budget Forecasting
- Staff Recruitment and Hiring
- Analytical Skills
- Asset Protection
- Data trending
- Compliance Assessment
- CRM Tracking
Timeline
Broker Manager
RE/MAX PREFERRED
08.2013 - 08.2024
Brokerage Manager
RE/MAX HOME TEAM
03.2010 - 08.2013
BROKER OWNER
RE/MAX PREFERRED
09.1986 - 08.2010
BROKER ASSOCIATE
PAPARONE REALTY
06.1982 - 11.1986
Real Estate Agent-Salesperson
Continental Real Estate
11.1979 - 06.1982
Production Coordinator
The Winchell Company
05.1978 - 09.1979
Receptionist/Secretary
Kraft Printing Company/CPI
09.1975 - 05.1978
REAL ESTATE SALESPERSON LICENSE - REAL ESTATE
SJ PROFESSIONAL SCHOOL OF BUSINESS
REAL ESTATE BROKERS LICENSE - REAL ESTATE BROKERS Class
Mel Funk Real Estate School
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