Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENISE CICALESE

Salem,SC

Summary

Experienced with HR coordination including employee onboarding and benefits enrollment. Proven track record of enhancing employee relations and streamlining processes. Utilizes strong communication skills to foster positive employee relations and ensure compliance with HR policies. Knowledge of effective conflict resolution strategies and maintaining confidentiality in all HR matters. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Administrative Assistant/HR Coordinator

Upstate Door Company, Inc.
01.2025 - Current
  • Assist in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Evaluate timecards for accuracy on regular and overtime hours.
  • Maintain human resources information system and keep employee files up to date and accurate.
  • Complete background and reference checks to facilitate hiring and onboarding of employees.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Streamline HR processes for increased efficiency, reducing time spent on administrative tasks.
  • Manage employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
  • Coordinate and administered employee health insurance and retirement plans.
  • Explain employee compensation, benefits, schedules, working conditions, and promotion opportunities.

Administrative Coordinator

NAI Earle Furman
01.2018 - 07.2024
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Managed time-sensitive and confidential information, overseeing multiple deadlines in a demanding environment.
  • Supervised all commercial listings for brokers, which includes commercial leases, sales contracts, and listing documentation.
  • Provided support as a backup for all department coordinators and receptionist.
  • Interacted with clients, brokers, executives, internal and external departments daily via emails and phone calls.
  • Organized company events, travel plans, employee and client meetings, and documented meeting minutes.
  • Reconciled monthly expense accounts.
  • Provided IT assistance and computer support.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.

Administrative Assistant

Town of Prosper
08.2016 - 07.2018
  • Supported the Director of Development Services and the Building Official.
  • Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to a positive work environment through exceptional interpersonal skills when interacting with colleagues and clients.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Office Manager/Practice Administrator

Assessment and Counseling Services
04.2015 - 04.2016
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Assistant Manager/Operations Specialist/Loan Operations Manager

Suntrust Bank/Paradise Bank/SouthTrust Bank
08.1999 - 06.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

BBA - Human Resources Management

Texas Woman's University
Denton, TX
05-2018

Skills

  • Microsoft Office Suite
  • Employee timesheet processing
  • Compensation and benefits
  • Training and coaching
  • Database administration
  • Benefits administrator
  • Payroll and budgeting
  • Onboarding and orientation
  • Payroll administration
  • Termination documentation
  • Human resources support

Certification

Professional Certificate, Compensation and Benefits Analyst

Timeline

Administrative Assistant/HR Coordinator

Upstate Door Company, Inc.
01.2025 - Current

Administrative Coordinator

NAI Earle Furman
01.2018 - 07.2024

Administrative Assistant

Town of Prosper
08.2016 - 07.2018

Office Manager/Practice Administrator

Assessment and Counseling Services
04.2015 - 04.2016

Assistant Manager/Operations Specialist/Loan Operations Manager

Suntrust Bank/Paradise Bank/SouthTrust Bank
08.1999 - 06.2014

BBA - Human Resources Management

Texas Woman's University

Similar Profiles

CREATE PROFILE
DENISE CICALESE