Summary
Overview
Work History
Education
Skills
Timeline
34

DENISE CICERO-SANTALENA

Wethersfield

Summary

Experienced Occupational Therapy Assistant with a strong foundation in customer service, organizational management, and collaborative teamwork. Excited to apply these skills in a new professional opportunity while maintaining a commitment to excellence and integrity in all aspects of work.

Overview

28
28
years of professional experience

Work History

Certified Occupational Therapy Assistant

Hartford Healthcare
01.2010 - 10.2025
  • Collaborative team member. Prioritized productivity and best patient outcomes on a daily basis.
  • Frequently sought out by team to work with clients who benefited from a compassionate and patient approach.
  • Improved office operations by streamlining new outpatient intake procedures.
  • Assisted with review of billing for discrepancies. Scheduled outpatient appointments. Corresponded with doctors offices for required documentation.

REHAB MANAGER

Therapy Resources Management
11.2004 - 12.2009
  • Manage department staffing and billing.
  • Collaborate with administration and medical staff to assure ongoing needs are met and utmost quality services are provided.
  • Created and launched an initiative anticipate patient needs and reduce potential patient injuries.
  • Maintained professional demeanor by staying calm to successfully diffuse client tension.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Certified Occupational Therapy Assistant

Therapy Resources Management
06.1997 - 01.2004
  • Frequently assisted department manager in with administrative needs, attending meetings to assist with determining prospective patient needs and designate appropriate billing categories.
  • Responsible for facility and staff training on wide range of topics.
  • Cognitive retraining, life management skill training to adult and geriatric mental health clients.
  • Developed close working relationships with service providers for coordination of patient needs for community placement.

Education

Associate of Applied Science - Occupational Therapy

Briarwood College
Southington, CT

Bachelor in Health Science -

Sacred Heart University
Fairfield, CT
12-2026

Skills

  • Skilled in organizing schedules
  • Documentation expertise
  • Information privacy
  • Exceptional customer service
  • Task prioritization
  • Administrative coordination
  • Collaborative partnership development
  • Cross-departmental teamwork
  • Excellent communication

Timeline

Certified Occupational Therapy Assistant

Hartford Healthcare
01.2010 - 10.2025

REHAB MANAGER

Therapy Resources Management
11.2004 - 12.2009

Certified Occupational Therapy Assistant

Therapy Resources Management
06.1997 - 01.2004

Associate of Applied Science - Occupational Therapy

Briarwood College

Bachelor in Health Science -

Sacred Heart University

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DENISE CICERO-SANTALENA