Denise Cinquni
Reno,NV
Summary
Experienced professional focused on meeting or exceeding objectives seeking QuaIity Control position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Quality Control. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Seasoned Technical Supervisor adept at leading teams and developing improvements. Knowledgeable manager and complex problem-solver with excellent communication and critical thinking skills. Talented leader and analytical problem-solver with over
- years of experience successfully managing front-line assembly operations. Efficiently maintain and repair hand tools and testing equipment. Coordinate resources and staff to handle any requirement. Seasoned manufacturing/production bringing demonstrated safety management and performance optimization skills gained during experience in working at in government contractor settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Capable Technical Supervisor proficient in overseeing schedules, resources and quality improvements. Excellent analytical and organizational abilities developed over 15 years, beginning to end projects from government/customers documentation and requirements. Forward-thinking Technical Supervisor with [Number] years of positively impacting business operations. Collects and analyzes information to address technical concerns with proactive and strategic approach.
Overview
14
14
years of professional experience
Work History
Electrical Technician/Electrical Supervisor
GBI
Mountain View, CA
08.1999 - 11.2002
- Formulated plans for improving procedures, training and processes.
- Lead team of 3-5 personnel focused on assembly and testing
- Produced documentation on latest updates as well as reports detailing findings and recommendations.
- Calibrated, maintained and operated equipment for maximum performance.
- Allocated resources for optimum coverage and effectiveness.
- Resolved malfunctions with systems and programs through troubleshooting.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Recommended technology upgrades and complementary products to improve client security./
- Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
- Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
- Prepared and maintained project budgets and complied with schedules to avoid penalties.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Evaluated and adopted new technologies to address changing industry needs.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
- Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to meet governmental guideline requirements and protocols.
- Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to work instructional protocols.
- Created technical responses to Requests for Quotes (RFQs) for customers for government contractors
- Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to [Task] protocols.
- Evaluated training procedures for 5 employees at GBI, designing improvements and alterations based on statistical feedback and observation.
- Collaborated with manufacturing personnel to develop workflow strategies, integrating staff concerns and desires to provide enhanced worker morale.
- Monitored equipment and tools and completed projects within required timeframe.
- Implemented regular quality monitoring systems for electromechanical and mechanical products.
Jr Engineer
VSE
San Jose, CA
04.2000 - 06.2002
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Studied corrections from senior engineers to learn and grow professionally.
- Completed inspections of finished constructions.
- Designed [Project] under direction of experienced engineering professionals.
- Consulted with other disciplines and clients to resolve issues effectively.
- Reviewed relevant codes and made decisions in accordance with requirements.
- Researched system requirements and components.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Reported on status for each project to appropriate stakeholders.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered average of 10+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
Assembler Technician
Galil
Mountain View, CA
03.1997 - 08.1999
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
- Obtained appropriate tooling and fixtures for each assembly job.
- Disassembled, reassembled and corrected changeover.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Inspected and tested components, assemblies and power tools for proper functionality.
- Compared parts to stock lists and material parameters to check compliance and identify non-conforming parts.
Production Assembler/Electronics Supervisor
Goodman Ball
Mountain View, CA
02.1990 - 02.1996
- Communicated, reported and documented suggestions, ideas, lessons learned and best practices for continuous improvement.
- Provided technical support to engineers on variety of engineering tasks.
- Collaborated with higher level support staff to confer with engineers on details and implications of test procedures and results.
- Operated, inspected and maintained test setups and equipment to detect malfunctions.
- Conducted basic to moderately complex materials test and analysis.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Directed projects according to schedule and quality demands.
- Inspected sights to evaluate safety, operations and crew performance against objectives.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Inspected completed elect/mech products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Inspected complete a
- ssy line products and products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
- Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
- Recorded production on log sheets with [Software].
- Inspected equipment and conducted basic repairs to keep machinery operational.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Reviewed and verified all work was in compliance with sales orders and customer requirements.
- Operated production machinery safely to reduce workplace accidents.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated material moving equipment to move heavy loads and maintain production levels.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Built containers and packed parts in accordance with detailed packing specifications.
- Recognized and reported defective material and equipment to shift supervisor.
- Verified part numbers and placed parts in appropriate shipping containers.
- Made and revised set ups on test strands previously calibrated by other staff.
- Repainted and precisely touched-up components and assemblies.
Education
Homestead High School
Cupertino, CA06.1990
Skills
- Tool and Parts Inventory Oversight
- Warranty Requirements
- Accident and Injury Investigation
- Cash Counting
- Hardware Replacement
- Employee Policies
- Client Requirements
- Work Estimation
- Team Member Development
- Technical Research
- Technical Diagnostics
- Schedule Preparation
- Interdepartmental Collaboration
- Technical Process Improvement
- Performance Updates
- User Training
- Materials and Labor Costing
- Hardware Components
- Visual Inspections
- Worker Training
- Technical Guidance
- Employee Safety Training
- Bug Fixes
- Cash Register Operations
- Hand and Power Tool Operation
- Technical Competency
- Standards Conformance
- Tool and Equipment Maintenance
- Guest Engagement
- Policy and Procedure Writing
- Active Learning
- Implementing Projects
- Process Improvement Initiatives
- Technician Assistance
- Technical Support and Assistance
- Employee Performance Evaluations
- Inventory and Supply Management
- Document Quality0
Timeline
Jr Engineer
VSE
04.2000 - 06.2002
Electrical Technician/Electrical Supervisor
GBI
08.1999 - 11.2002
Assembler Technician
Galil
03.1997 - 08.1999
Production Assembler/Electronics Supervisor
Goodman Ball
02.1990 - 02.1996
Homestead High School