Denise Clark
Wasilla,AK
Summary
Dynamic case management support with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing tasks. Offers strong time management, organizational and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Case Management Support II
Southcentral Foundation
02.2021 - Current
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
Administrative Support III
Southcentral Foundation
07.2019 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided best-in-class support to team members, closely monitoring activity to best meet needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Housekeeping Supervisor
The Hilton Hotel
01.2016 - 12.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Head of Housekeeping Services
Duke's 8th Ave Hotel
01.2014 - 12.2016
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
Pets Team Associate
PetZoo
01.2010 - 12.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Electronic Sales Associate
Walmart
01.2008 - 12.2010
- Applied knowledge of electronics products to educate prospects and customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Processed credit and debit card payments to complete customer buying experience.
Education
GED -
Nine Star Education & Employment Services
Anchorage08.2011
Skills
- HIPAA Regulations
- Patient Scheduling
- Patient Referral
- Administrative Duties
- Customer Relationship Management
- Microsoft Outlook
- Case Management
- Specialty Care
- Referral Tracking
Timeline
Case Management Support II
Southcentral Foundation
02.2021 - Current
Administrative Support III
Southcentral Foundation
07.2019 - 02.2021
Housekeeping Supervisor
The Hilton Hotel
01.2016 - 12.2018
Head of Housekeeping Services
Duke's 8th Ave Hotel
01.2014 - 12.2016
Pets Team Associate
PetZoo
01.2010 - 12.2011
Electronic Sales Associate
Walmart
01.2008 - 12.2010
GED -
Nine Star Education & Employment Services