Denise Clarke
Haverhill,MA
Summary
Respectful, courteous & compassionate worker seeking to make a difference in lives around me. Working in the Medical Field has brought me much fulfillment over the years.
Overview
33
33
years of professional experience
Work History
Licensed Certified Nursing Assistant
Haverhill Crossings
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Extensive knowledge of OSHA regulations.
Chiropractic Assistant/ Front Office Manager
Arsenault Chiropractic Center
2013.04 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Developed procedures to establish accurate and organized check-in and check-out processes; Altapoint.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Proficient in multi-phone system.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Insurance verification; Medicaid, BCBS, HP, Tufts.
Ophthalmic Technician/Surgical Coordinator
Glenn P. Kimball Jr M.D
1990.11 - 2012.09
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Knowledge of sterilization procedures and OSHA regulations. Staying up to date on current state requirements.
Education
Ophthalmic Technician -
American Academy of Ophthalmology
1991
High School Diploma -
Salem High School
Salem, MA06.1986
Skills
- Patient Advocacy
- Mobility Assistance
- Patient Medical Histories
- Scheduling Medical Appointments
Timeline
Chiropractic Assistant/ Front Office Manager
Arsenault Chiropractic Center
2013.04 - Current
Ophthalmic Technician/Surgical Coordinator
Glenn P. Kimball Jr M.D
1990.11 - 2012.09
Licensed Certified Nursing Assistant
Haverhill Crossings
Ophthalmic Technician -
American Academy of Ophthalmology
High School Diploma -
Salem High School
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