Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Denise Coen

Ferndale,WA

Summary

Knowledgeable Adjunct Lecturer and leader, adept at in-person as well as online teaching and student engagement, with a proven track record at Northwest Indian College. Excelled in lesson development and delivering feedback, significantly enhancing learning outcomes. Recognized for outstanding mentorship and innovative instruction methods, achieving consistently superb student reviews. Skilled in fostering academic and personal growth, demonstrating exceptional subject matter expertise and interpersonal abilities.

Overview

12
12
years of professional experience

Work History

Part-Time Adjunct

Northwest Indian College
Bellingham, WA
01.2024 - Current
  • Instructed English Composition Courses 100, 101, and 102 in person and online.
  • Maintained student engagement through creative subject delivery and learning activities.
  • Participated in professional development workshops related to teaching strategies or new technologies.
  • Applied creative instruction methods to promote student learning objectives.
  • Received consistently superb student reviews.
  • Tutored and coached students to help achieve personal and academic goals.
  • Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
  • Adapted instructional techniques to accommodate different learning styles.

Shift Lead

Taco Time
Ferndale, WA
04.2023 - 12.2023
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Taught staff upselling techniques to meet revenue targets.
  • Delegated tasks to employees and monitored activities and task completion.
  • Provided guidance and support to other team members as needed.
  • Assessed company operations for compliance with safety standards.
  • Collaborated with management to set performance goals and evaluate progress.

Shift Supervisor

Starbucks
Ferndale, WA
03.2013 - 03.2023
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Attended 3 years of training in leading through vulnerability
  • Won Partner of the Quarter.
  • Promoted from barista to shift supervisor.
  • Resolved conflicts between staff members in a timely manner.
  • Identified areas of improvement within the department and implemented necessary changes.

Education

MFA - Creative Writing

Emerson College
Boston, MA
01.2009

Bachelor of Arts - Creative Writing

Western Washington University
Bellingham, WA
06-2006

Skills

  • Online class discussion
  • Group and individual instruction
  • Lesson development
  • Subject matter expertise
  • Feedback delivery
  • Online teaching
  • Student engagement

Affiliations

  • Writes poetry
  • Designs online games using Lua language
  • Walks frequently at local parks
  • Creates new recipes and practices known recipes weekly.

Accomplishments

  • Promoted from barista to shift supervisor at Starbucks.
  • Received 5-star reviews from students.

Timeline

Part-Time Adjunct

Northwest Indian College
01.2024 - Current

Shift Lead

Taco Time
04.2023 - 12.2023

Shift Supervisor

Starbucks
03.2013 - 03.2023

MFA - Creative Writing

Emerson College

Bachelor of Arts - Creative Writing

Western Washington University

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Denise Coen