Denise Colehour
Kansas City,MO
Summary
Seasoned operations manager in restaurant, office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
College Of The Ozarks Keeter Center
Point Lookout, MO
02.2020 - 04.2024
- Responsible for training & development of all students in their assigned work station to ensure all procedures and service standards are met and consistently followed
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Monitored students performance and provided feedback for improvement.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Provided support to other departments as needed to meet organizational goals.
- Guided students in handling difficult or complex problems.
- Resolved guests complaints in a timely manner to maintain customer satisfaction.
Bar Manager
Le Stick Nouveau (New Candlestick)
Eureka Springs, AR
04.2017 - 02.2020
- Helped in opening of Le Stick Nouveau with owners of The Former Candlestick
- Working with staff to uphold fine dining standards
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity.
Restaurant Manager
Level 2 Steak House
Branson, MO
04.2015 - 06.2017
- Experience in Fine Dining
- Working with staff to uphold fine dining standards
- Responsible for Banquets, Private Events, In Room Dining Service and Restaurant Standards
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Restaurant Manager
Candlestick Inn
Branson, MO
04.2009 - 02.2013
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Developed and maintained exceptional customer service standards
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Carefully prepared weekly payroll to keep up with projected revenue for the week
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Regularly updated computer systems with new pricing and daily food specials.
Assistant General Manager
Sullivan's Steak House
Branson, MO
09.2006 - 04.2009
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Scheduled and directed staff in daily work assignments to maximize productivity
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Built sales forecasts and schedules to reflected desired productivity targets.
Education
High School Diploma -
Leaf River High School
Leaf River, IL05-1983
Small Business Management
Highland Community College
Freeport, ILSkills
- Operations Management
- Customer-oriented
- Customer relationship development
- Full service restaurant background
- Hiring and training
- Staff development talent
- Staff Supervision
- Adaptable
Phone
702-612-4613
References
References available upon request.
Timeline
Operations Supervisor
College Of The Ozarks Keeter Center
02.2020 - 04.2024
Bar Manager
Le Stick Nouveau (New Candlestick)
04.2017 - 02.2020
Restaurant Manager
Level 2 Steak House
04.2015 - 06.2017
Restaurant Manager
Candlestick Inn
04.2009 - 02.2013
Assistant General Manager
Sullivan's Steak House
09.2006 - 04.2009
High School Diploma -
Leaf River High School
Small Business Management
Highland Community College
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