Summary
Overview
Work History
Education
Skills
Timeline
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Denise Collier

Hesperia,CA

Summary

With a proven track record at San Bernardino City Unified School District, I streamlined operations and enhanced food safety, leading a team of 200+ to exceed compliance standards. My expertise in HACCP compliance and team leadership, coupled with a knack for problem-solving, significantly improved service delivery and reduced waste, marking me as a key asset in nutrition management.

Nutrition services professional committed to delivering high-quality, nutritious meal plans. Expertise in managing food service teams and implementing effective dietary programs. Known for strong team collaboration and adaptability to changing needs, ensuring consistent and reliable service. Proficient in nutritional planning and staff training.

Overview

20
20
years of professional experience

Work History

Nutrition Services Supervisor

San Bernardino City Unified School District
01.2016 - Current
  • Optimized workflow efficiency by streamlining food preparation processes and staff communication.
  • Established a positive work environment by fostering open communication among team members and addressing any concerns promptly.
  • Provided staff training in proper food handling techniques, reducing the risk of contamination or illness among patients.
  • Coordinated special events within the district that required catering services, ensuring timely delivery and exceptional customer satisfaction levels were met consistently throughout each event''s duration period time frame occurrence instance span length
  • Conducted regular audits of food storage areas, maintaining high standards of cleanliness and organization to ensure safety compliance.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Maintained thorough knowledge of industry trends and best practices, applying this information to improve the overall quality of nutrition services provided within the school food service department.
  • Supervised 19 school sites and approximately 200 nutrition service employees, ensuring adherence to strict dietary guidelines and regulations.
  • Reduced food waste through careful inventory management and meal planning based on student needs and preferences.
  • Organized regular team meetings to discuss performance metrics, identify areas for improvement, and celebrate successes within the department.
  • Led efforts to implement sustainable practices within the department, such as recycling initiatives or sourcing local produce when possible.
  • Assisted in the development of district-wide nutrition policies and procedures, contributing to a more cohesive approach across all school campuses.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced school food environment.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Supervised food presentation and plating to enhance visual appeal.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

School Nutrition Manager II

San Bernardino City Unified School District
10.2015 - 01.2016
  • Conducted regular performance evaluations of kitchen staff, providing constructive feedback for improvement when necessary.
  • Oversaw budgeting and procurement for school nutrition programs.
  • Mentored junior staff members in best practices for food preparation and service, fostering an environment of continuous improvement.
  • Monitored and enforced quality standards for school food services.
  • Maintained compliance with federal, state, and local regulations regarding school nutrition programs.
  • Processed applications for school meal assistance programs.
  • Reduced food waste by closely monitoring inventory and adjusting orders accordingly.
  • Developed and implemented safety protocols for foodservice team members.
  • Coordinated catering services for special events held on campus, ensuring seamless delivery of high-quality meals.
  • Analyzed data on student preferences to make informed decisions about menu offerings that satisfied both taste buds and nutritional needs.
  • Streamlined meal preparation processes, resulting in improved efficiency and reduced wait times for students.
  • Adhered to local, state and federal laws and regulations regarding school nutrition standards.
  • Ensured the highest level of food safety by regularly inspecting equipment and facilities for cleanliness and proper maintenance procedures.
  • Developed training programs for new hires, ensuring consistency in food preparation and service.
  • Managed a team of kitchen staff, ensuring efficient operations and maintaining high sanitation standards.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

School Nutrition Manager I

San Bernardino City Unified School District
01.2005 - 10.2015
  • Conducted regular performance evaluations of kitchen staff, providing constructive feedback for improvement when necessary.
  • Mentored junior staff members in best practices for food preparation and service, fostering an environment of continuous improvement.
  • Monitored and enforced quality standards for school food services.
  • Maintained compliance with federal, state, and local regulations regarding school nutrition programs.
  • Processed applications for school meal assistance programs.
  • Reduced food waste by closely monitoring inventory and adjusting orders accordingly.
  • Developed and implemented safety protocols for foodservice team members.
  • Adhered to local, state and federal laws and regulations regarding school nutrition standards.
  • Ensured the highest level of food safety by regularly inspecting equipment and facilities for cleanliness and proper maintenance procedures.
  • Managed a team of kitchen staff, ensuring efficient operations and maintaining high sanitation standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Streamlined meal preparation processes, resulting in improved efficiency and reduced wait times for students.

Education

Bachelor of Arts - Business Management

California State University of San Bernardino
San Bernardino, CA
12-2016

Skills

  • Food presentation
  • Allergen awareness
  • Special diets
  • HACCP compliance
  • Menu costing
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team Leadership
  • Microsoft Excel
  • Hygiene practices
  • Conflict Resolution
  • Food Safety Compliance
  • Professionalism
  • Quality Control
  • Staff Training
  • Food safety understanding
  • Time management abilities
  • Labor cost control
  • Disciplinary Write-ups

Timeline

Nutrition Services Supervisor

San Bernardino City Unified School District
01.2016 - Current

School Nutrition Manager II

San Bernardino City Unified School District
10.2015 - 01.2016

School Nutrition Manager I

San Bernardino City Unified School District
01.2005 - 10.2015

Bachelor of Arts - Business Management

California State University of San Bernardino

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Denise Collier