Denise Collins
Chicago Ridge,IL
Work Preference
Summary
Professional with high standards and results-driven approach. With a track record of optimizing administrative functions and fostering productive work environment. Skilled in team collaboration, adaptable to changing needs, and reliable. Known for skills in office software, problem-solving, and organizational skills.
Overview
30
30
years of professional experience
Work History
Office Manager
Dale Inc.
05.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Discussed daily workflow and productivity with owner.
- Managed financial record-keeping, ensuring accuracy in budgeting and expense tracking for multiple projects.
Bookkeeper/Restaurant Co-Manager
Joey's Riverdale
08.2022 - Current
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Maintained and processed invoices, deposits, and money logs.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Collaborated with external auditors during annual audits, ensuring compliance with regulations.
- Tracked financial progress by creating monthly and yearly balance sheets.
- Implemented policies and procedures that maintained high standards in all aspects of the restaurant''s operation.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained and processed invoices, deposits, and money logs.
Assistant Restaurant General Manager
Joey's Riverdale
01.2022 - 09.2023
- Ordered dinning room furniture and accessories to run an indoor dining establishment.
- Supervised delivery of all the kitchen and dining room equipment and furniture.
- Recruited top talent for all front-end positions, conducting thorough interviews to select candidates who met skill requirements and cultural fit.
- Supervised the restaurant had everything ready to open the store.
- Mediated and resolved conflicts among staff members.
- Trained and mentored staff to enhance performance and customer engagement.
- Coordinated staff scheduling to ensure optimal coverage during peak hours.
- Resolved customer complaints promptly, improving satisfaction rates and repeat business.
- Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Notary Public
Dale Inc.
05.2024 - Current
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Checked client identification to maintain compliance with state legal requirements.
- Examined documents for accuracy, completion and compliance before notarizing.
Administrative Assistant to the Director
Robert Half - Food Safety and Quality Systems
10.2019 - 02.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Assisted coworkers with in-house training events on a daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
Call Center Customer Service Representative
Ajilon - Lions Clubs International
05.2019 - 08.2019
- Managed high-volume inbound calls, addressing customer inquiries.
- Developed strong knowledge of product offerings, enhancing customer satisfaction and retention rates.
- Collaborated with cross-functional teams to address customer feedback and enhance service.
- Actively listened to customers and provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Administrative Assistant
Kelly Services - Allstate Insurance Call Center
11.2017 - 11.2018
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Triaged Allstate's incoming auto supplements for six midwest states to the correct departments.
- Made outbound calls to area body shops to inform and train them on how to use Allstate’s new virtual product.
- Contact Allstate’s clients if there was any additional information needed to process their claims.
- Trained new hires and old employees on administrative duties and new systems.
On-Call Secretary/IT Secretary
Oak Lawn Community High School
09.2017 - 02.2020
- Provided as backup secretary and performed all secretarial duties, for any one of the six departments in the school; main, deans’, nurse’s, counseling, athletics’ offices and media center.
- Provided help and information to students and parents.
- Entered data into system to keep student records current.
- Handled sensitive information discreetly, maintaining confidentiality when managing student files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Shipped and tracked broken iPads to Apple Repair and then received and processed replacement iPads back into inventory.
- Handled and recorded cash transaction when students and teachers needed to purchase new chargers and IDs.
- Assisted coworkers and staff members with special tasks.
Administrative Assistant
Kforce - RBC Wealth Management
12.2016 - 07.2017
- Supported an office of 13 executives with basic administrative duties. reviewing and sorting incoming mail and packages, filing, photocopying and faxing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting incoming clients.
- Entered into the system all incoming checks.
- Developed training materials for new staff on office procedures and best practices.
- Assisting in preparation of financial documents for clients and inputting those documents into the system.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and maintaining secure filing systems.
Stay at Home Mother
Stay At Home Mom
09.2000 - 12.2016
- For 16 years, I shelved my career, to raise my two children, take care of my sick mother and aging grandmother. In my free time I volunteered at my children’s school and in my neighborhood as a girl scout leader.
Executive Administrative Assistant
Chase Bank
09.1995 - 09.2000
- Provided administrative support for 6 marketers and their 1 - 2 associates each; answered telephones, distributed mail, scheduled meetings, filed and submitted expense reports, and ordered supplies for the team.
- Assisted with marketers and associates in constructing 3 - 4 sales presentations weekly.
- Worked closely with our travel agency arranging flights, rental cars and hotels for 4 - 6 marketers a week.
- Collaborated with marketers to design and order lucites for completed deals.
Education
Secretarial Certificate of Completion -
Fox College
Oak Lawn, IL09.1989
Skills
- Excellent in MicroSoft Word
- Proficient in MicroSoft Excel
- Proficient in Outlook
- Proficient in Quickbooks
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Accounts receivable
- Invoice processing
- Bank statement reconciliation
- Organizational skills
- Office administration
- Notarial acts
- Document review
- Strong problem solver
- Self motivation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Notary Public
Dale Inc.
05.2024 - Current
Bookkeeper/Restaurant Co-Manager
Joey's Riverdale
08.2022 - Current
Assistant Restaurant General Manager
Joey's Riverdale
01.2022 - 09.2023
Office Manager
Dale Inc.
05.2021 - Current
Administrative Assistant to the Director
Robert Half - Food Safety and Quality Systems
10.2019 - 02.2020
Call Center Customer Service Representative
Ajilon - Lions Clubs International
05.2019 - 08.2019
Administrative Assistant
Kelly Services - Allstate Insurance Call Center
11.2017 - 11.2018
On-Call Secretary/IT Secretary
Oak Lawn Community High School
09.2017 - 02.2020
Administrative Assistant
Kforce - RBC Wealth Management
12.2016 - 07.2017
Stay at Home Mother
Stay At Home Mom
09.2000 - 12.2016
Executive Administrative Assistant
Chase Bank
09.1995 - 09.2000
Secretarial Certificate of Completion -
Fox College
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